Customer Experience Specialist
4 days ago
Winemark is seeking a Customer Experience Specialist to join our team at Gilford Road Portadown. This is a full-time permanent position offering an estimated salary of £25,000-£30,000 per annum.
Job Summary
The ideal candidate will have excellent customer service skills, a strong work ethic, and the ability to work effectively as part of a team. They will be responsible for delivering exceptional customer experiences, driving sales growth, and contributing to the overall success of the business.
Main Responsibilities
- Provide outstanding customer service, responding promptly to customer inquiries and resolving issues efficiently.
- Develop and maintain knowledge of products on display, identifying opportunities to upsell and cross-sell.
- Contribute to maintaining high standards of housekeeping and store appearance, ensuring a positive shopping experience for customers.
- Collaborate with colleagues to achieve sales targets and improve customer satisfaction.
- Stay up-to-date with product knowledge and industry trends, using this expertise to drive sales growth.
Required Qualifications and Skills
- Maths and English GCSE Grade C or above (or equivalent).
- Previous retail experience, ideally in a similar role.
- Excellent communication and interpersonal skills, with the ability to work effectively as part of a team.
- Able to adapt to changing circumstances and priorities, demonstrating a positive attitude and flexibility.
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