Customer Experience Lead

1 week ago


Craigavon, United Kingdom Card Factory Full time
About This Role

This is an exciting opportunity for an experienced Retail Store Manager to join our Card Factory team in Banbridge. As a key leader within our retail business, you will be responsible for driving commercial growth, developing a high-performing team, and ensuring an exceptional customer experience.

Responsibilities:
  • Lead a High-Performing Team: Develop and coach a talented team of colleagues, focusing on colleague development and ensuring they have the skills and knowledge to deliver excellent customer service.
  • Drive Commercial Growth: Make informed decisions around stock availability, merchandising, and promotions to drive sales growth and improve profitability.
  • Foster a Customer-Centric Culture: Ensure all customers receive an exceptional shopping experience, resulting in increased customer satisfaction and loyalty.

We are looking for an experienced Retail Store Manager who has a proven track record of delivering commercial growth and improving customer satisfaction. The ideal candidate will have previous experience as a store manager within a retail environment, working collaboratively with wider stakeholders across the business.

We estimate the salary for this role to be approximately £42,500 per annum, depending on experience.



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