Customer Service Liaison

15 hours ago


Craigavon, United Kingdom HAYS Specialist Recruitment Full time
Job Overview

In a role that combines customer service and account coordination, we are seeking an exceptional individual to join our team as a Customer Service Liaison. Located in Portadown, this position offers a unique opportunity to work with a well-established local food manufacturing company that supplies high-profile brand names into the retail sector.

With nearly 70 years of experience, this company has gained a reputation for excellence and is now recruiting for a Customer Service Liaison due to expansion. This full-time permanent job offers a competitive salary of £27,500, plus 32 days' holidays.

The successful candidate will be responsible for retrieving EDI orders and 'keying on' orders for nominated accounts, as well as obtaining delivery and collection bookings from customers. They will also liaise with distribution sites to ensure optimum levels of service and monitor distribution stocks versus orders received.

A key aspect of this role is attending regular account meetings to discuss details with demand planners and key account managers. The successful candidate must be able to produce contact reports and send them internally with agreed actions and responsibilities.

This position requires strong communication skills, attention to detail, and the ability to work effectively in a team environment. If you are a motivated and organized individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Retrieve EDI orders and 'key on' orders for nominated accounts.
  • Obtain delivery and collection bookings from customers.
  • Liaise with distribution sites to ensure optimum levels of service.
  • Monitor distribution stocks versus orders received.
  • Attend regular account meetings to discuss details with demand planners and key account managers.
  • Produce contact reports and send them internally with agreed actions and responsibilities.

Benefits:

This role offers a comprehensive benefits package, including a competitive salary of £27,500, 32 days' holidays, and excellent career progression opportunities. As a valued member of our team, you will have the chance to develop your skills and knowledge in a supportive and dynamic environment.

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