1st Line Technical Support Role

2 weeks ago


Basildon, Essex, United Kingdom Aspectz Ltd Full time
Technical Support Position
A rapidly growing IT support company, Aspectz Ltd, is seeking an experienced Technical Support Specialist to join their team. The successful candidate will be responsible for providing 1st line technical support to clients via phone/email, contributing to the maintenance of the company's IT documentation database, and escalating issues to relevant teams as necessary.

Key Responsibilities:
- Provide technical assistance to clients via phone/email
- Develop and maintain accurate records of client interactions and issue resolutions
- Work collaboratively with colleagues to resolve complex technical issues

Requirements:
- Proven experience working in a similar role
- Strong knowledge of Windows operating systems, networking fundamentals, and Microsoft Office applications
- Excellent communication and interpersonal skills

Benefits:
- Competitive salary: £34,000 - £40,000 per annum
- Opportunities for professional growth and development
- Collaborative and dynamic work environment

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