Senior Technical Support Specialist

2 days ago


Basildon, Essex, United Kingdom Focus Resourcing Limited Full time £35,000 - £50,000

About the Role

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Focus Resourcing Limited is seeking an experienced 3rd Line IT Engineer to join a small, busy and personable team. As a key member of the team, you will be responsible for providing technical support to clients, troubleshooting hardware and software issues, and working with Windows server, Microsoft 365, Windows 10/11, and networking concepts.

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Key Responsibilities

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  • Provide technical support to clients by phone, email, and on-site visits.">
  • Troubleshoot and diagnose hardware and software issues.">
  • Work with Windows server, including Active Directory, DNS, and DHCP.">
  • Manage Microsoft 365 and Windows 10/11.">
  • Apply networking concepts, including TCP/IP, DNS, DHCP, VLANs, and VPNs.">
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Benefits

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We offer a competitive salary of £35,000 - £50,000 per annum, plus:

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  • 20 days holiday (3-5 days to be held back for Christmas shutdown) + Bank Holidays.">
  • Pension.">
  • A full UK driving licence is required for client site visits.">
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About You

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To succeed in this role, you will need excellent technical skills, strong communication abilities, and a passion for delivering high-quality customer service.

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This is an exciting opportunity to join a dynamic team and contribute your expertise to deliver exceptional results.



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