Technical Support Specialist
2 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Peabody. As an End User Computing Analyst, you will be responsible for providing technical support and maintenance services to our customers.
Responsibilities- Provide 2nd line support to customers, resolving technical issues and escalating as necessary.
- Manage incident and request tickets in our ITSM tool, ensuring timely and effective resolution.
- Work collaboratively with other teams to resolve complex technical issues.
- Administer the Service Desk system, ensuring accuracy and relevance of information.
- Experience in working within a Service Delivery team, providing 2nd line support.
- Ability to work within an ITIL environment, with an ITIL v3 qualification preferred.
- Excellent communication skills, able to break down complex technical information into easily understandable parts.
- 30 days' annual holiday, plus bank holidays.
- Two additional paid volunteering days each year.
- Flexible benefits scheme, including family friendly benefits and access to a discount portal.
- Four times salary life assurance.
- Up to 10% pension contribution.
The estimated salary for this role is £55,000 - £65,000 per annum, depending on experience.
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