Technical Support Specialist

2 days ago


Basildon, Essex, United Kingdom Peabody Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Peabody. As an End User Computing Analyst, you will be responsible for providing technical support and maintenance services to our customers.

Responsibilities
  • Provide 2nd line support to customers, resolving technical issues and escalating as necessary.
  • Manage incident and request tickets in our ITSM tool, ensuring timely and effective resolution.
  • Work collaboratively with other teams to resolve complex technical issues.
  • Administer the Service Desk system, ensuring accuracy and relevance of information.
Requirements
  • Experience in working within a Service Delivery team, providing 2nd line support.
  • Ability to work within an ITIL environment, with an ITIL v3 qualification preferred.
  • Excellent communication skills, able to break down complex technical information into easily understandable parts.
Benefits
  • 30 days' annual holiday, plus bank holidays.
  • Two additional paid volunteering days each year.
  • Flexible benefits scheme, including family friendly benefits and access to a discount portal.
  • Four times salary life assurance.
  • Up to 10% pension contribution.

The estimated salary for this role is £55,000 - £65,000 per annum, depending on experience.



  • Basildon, Essex, United Kingdom CV Library Full time

    Technical Support Specialist – Access Control & Door Entry SystemsWe are seeking an experienced Technical Support Specialist to join our team at CV Library. As a Technical Support Specialist, you will be responsible for providing remote and on-site technical support to customers, ensuring swift resolution of any issues related to access control and door...


  • Basildon, Essex, United Kingdom RCC Connect Ltd Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking an experienced Technical Support Specialist to join our team at RCC Connect Ltd. As a Technical Support Specialist, you will provide remote and on-site technical support to customers, ensuring swift resolution of any issues related to access control and door entry systems.Key...


  • Basildon, Essex, United Kingdom RCC Connect Ltd Full time £35,000

    Technical Support SpecialistJoin RCC Connect Ltd as a Technical Support Specialist and take your career to the next level in the electronic security sector. As a key member of our team, you will provide expert technical support to customers, ensuring swift resolution of any issues related to access control and door entry systems.Key Responsibilities:Assist...


  • Basildon, Essex, United Kingdom Peabody Full time

    As a Technical Support Specialist at Peabody, you will be working closely with the IT Field Engineering team and other support teams to respond to Incidents and Service Requests. Your ability to present complex technical information in a simple, non-technical way will be essential in ensuring that the audience understands.You will be hands-on, with the...


  • Basildon, Essex, United Kingdom Institute of the Motor Industry. limited Full time

    Job Title: Technical Support Engineer - Aerospace / AviationWe are seeking a highly skilled Technical Support Engineer to join our team at the Institute of the Motor Industry. limited. As a Technical Support Engineer, you will be responsible for providing engineering specialist expertise, advice, and support for the production facility within a major player...


  • Basildon, Essex, United Kingdom Streamline Search Full time

    Job SummaryWe are seeking a skilled Technical Sales Support Specialist to join our team at Streamline Search. The successful candidate will be responsible for estimating and calculating piece prices for potential new business opportunities, ensuring competitive and profitable pricing strategies.Key ResponsibilitiesAccurately estimate and calculate piece...


  • Basildon, Essex, United Kingdom Rise Technical Recruitment Limited Full time

    About the RoleSolar PV Service Engineer - Technical SpecialistAs a skilled Solar PV Service Engineer - Technical Specialist, you will play a crucial role in the installation and maintenance of solar PV systems and battery storage solutions for both domestic and commercial clients.You will be responsible for ensuring all electrical installations meet the...


  • Basildon, Essex, United Kingdom Randstad Student Support Full time

        Randstad Student Support is seeking a reliable and committed individual to work with students at Universities across Essex to provide specialist notetaking support for students living with disabilities.    As an Academic Support Specialist, you will provide an essential service to students with physical disabilities whilst having the chance to...


  • Basildon, Essex, United Kingdom Leonardo Full time

    We are seeking a highly skilled Technical Support Specialist to join our team within the Customer Support and Service Solutions (CS3) line of business. The CS3 line of business operates across the UK, providing innovative support solutions to our customers.This role is based at RAF Coningsby within the Components Maintenance Facility (CMF), working alongside...


  • Basildon, Essex, United Kingdom Provide CIC Full time

    About the RoleWe are seeking a highly experienced Technical Integration Specialist to join our team at Mid and South Essex ICS. The successful candidate will provide strategic direction on solutions design, technical expertise, and leadership experience to support the delivery of our Shared Care Record Programme.Main ResponsibilitiesEnsure the MSE ICS Shared...


  • Basildon, Essex, United Kingdom Peabody Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team in Pitsea, working 4 days a week and 1 day in our Westminster Bridge Road office. This role covers all aspects of End User Computing, ensuring incidents and Service Requests meet their SLA, requests are escalated to relevant teams, and managed end-to-end.The ideal...


  • Basildon, Essex, United Kingdom Peabody Full time

    Job Description:Your typical day involves working closely with our IT Field Engineering team and other support teams to resolve Incidents and Service Requests. You'll work collaboratively to troubleshoot technical issues and ensure our customers receive a first-class level of customer service.As an End User Computing Analyst, you will be responsible for...


  • Basildon, Essex, United Kingdom Peabody Full time

    Your role as an End User Computing Analyst at Peabody involves working collaboratively with various teams to resolve technical issues and provide exceptional customer service. You will be responsible for administering the Service Desk system, ensuring timely and accurate ticket management, and escalating issues to relevant teams as needed.As a key member of...


  • Basildon, Essex, United Kingdom Peabody Full time

    Your role as an End User Computing Analyst at Peabody involves working collaboratively with various teams to resolve technical issues and provide exceptional customer service. You will be responsible for administering the Service Desk system, ensuring timely and accurate ticket management, and escalating issues to relevant teams as needed.As a key member of...


  • Basildon, Essex, United Kingdom Bertrandt Full time

    Job OverviewAt Bertrandt, we are seeking a skilled Vehicle Integration System Technical Support Specialist to join our team. As a key member of our engineering team, you will be responsible for developing and maintaining support documentation and processes for our Vehicle Integration System.Key ResponsibilitiesInvestigate and confirm how the Vehicle...


  • Basildon, Essex, United Kingdom Bertrandt Full time

    At Bertrandt, we are seeking a skilled Vehicle Integration System Technical Support Specialist to join our team. As a key member of our Special Vehicles team, you will be responsible for developing and maintaining support documentation and processes for our Vehicle Integration System.The ideal candidate will have a strong understanding of technical writing...


  • Basildon, Essex, United Kingdom Streamline Search Full time

    Technical Sales Support RoleWe are seeking a skilled Technical Sales Support to join our client's team in Basildon, Essex. The ideal candidate will have a strong understanding of moulding processes and be able to provide technical support to the mould shop.Key Responsibilities: Oversee the manufacture of tooling for successful quotations, ensuring projects...


  • Basildon, Essex, United Kingdom Streamline Search Full time

    Technical Sales Support RoleWe are seeking a skilled Technical Sales Support to join our client's team in Basildon, Essex. The ideal candidate will have a strong understanding of moulding processes and be able to provide technical support to the mould shop.Key Responsibilities:• Oversee the manufacture of tooling for successful quotations, ensuring...


  • Basildon, Essex, United Kingdom Streamline Search Full time

    Technical Sales Support RoleWe are seeking a skilled Technical Sales Support to join our client's team in Basildon, Essex. The ideal candidate will have a strong understanding of moulding processes and be able to articulate technical concepts to non-technical stakeholders.Key Responsibilities:Oversee the manufacture of tooling for successful quotations,...


  • Basildon, Essex, United Kingdom Bertrandt Full time

    About the RoleBertrandt is an independent and international development service provider with long years of automotive expertise. We create technological solutions at any stage of the product development process, focusing on hot topics such as digitalization, e-mobility, and autonomous systems.We are recruiting for a Vehicle Integration System Technical...