ICT Technical Support Specialist

1 week ago


Basildon, Essex, United Kingdom Vertex IT Solutions Ltd Full time

**Job Summary:**

We are seeking a highly skilled ICT Technical Support Specialist to join our team at Vertex IT Solutions Ltd. The successful candidate will have excellent technical knowledge of business infrastructure and networks, with strong troubleshooting experience in hardware and software technologies.

This role involves delivering 2nd line remote support services to clients, requiring clear communication, coordination, and time management skills. The ideal candidate will be able to work logically under pressure, making firm decisions based on common sense and judgment.

The primary responsibilities of this position include resolving 2nd line queries and escalations, including complex desktop issues, server or network troubleshooting, VMWare or Hyper V, Office 365 administration, and engaging with technical engineers convincingly.

We offer a competitive salary range of **£35,000 - £50,000** per annum, commensurate with experience. If you are a motivated and organized individual who is passionate about technology, we encourage you to apply for this exciting opportunity.

About the Role:

This is a full-time position that requires the ability to work independently and as part of a team. The ideal candidate will have good knowledge of industry on-premise infrastructure, cloud technology, Office 365, Azure, Private Cloud, and the ability to manage incidents and service requests through an ITSM package.

Required Skills and Qualifications:

  • Strong technical knowledge of business infrastructure and networks
  • Excellent troubleshooting and problem-solving skills
  • Ability to work logically under pressure and make firm decisions
  • Good communication and coordination skills
  • Familiarity with industry-standard tools and technologies

Benefits:

  • Competitive salary range
  • Opportunity to work with a dynamic and growing company
  • Professional development and growth opportunities
  • Flexible working hours and remote work options


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