Council Tax Recovery Specialist

1 month ago

Corby, Northamptonshire, United Kingdom Triumph Consultants Ltd Full time
Job Title: Billing and Recovery Officer

We are seeking a skilled and experienced Billing and Recovery Officer to join our team at Triumph Consultants Ltd.

About the Role:

This is a temporary assignment for 1-2 months, working 37 hours a week, Monday to Friday, with a flexible split between office and remote work. The successful candidate will be responsible for maintaining an up-to-date knowledge of Council Tax and recovery legislation and case law, as well as related policies and procedures.

Key Responsibilities:
  • Deal with customer enquiries resulting from recovery action, providing a good customer service and negotiating payment arrangements.
  • Deal with enforcement agents returned cases and make decisions on the next course of action.
  • Assist with the compilation of statistics and reports, and assist with testing of new software releases for the Council tax system.
  • Liaise with Seniors to ensure a joined-up approach to corporate debt recovery and enforcement.
  • Attend court representing the authority for Court actions relating to Council Tax liability as required.
  • Prioritise and manage own workloads to ensure objectives and targets are achieved and customer requirements are met.
  • Demonstrate awareness/understanding of equal opportunities and other people's behavioural, physical, social and welfare needs.
Requirements:
  • Demonstrable knowledge and experience of using the Academy system.
  • Must have knowledge of Academy systems and EDMS.
  • Experience of processing Council Tax accounts and recovery work.
  • Experience of using Academy system, processing account amendments, reviewing accounts at various stages of recovery in accordance with local and legislative guidelines.
Skills and Abilities:
  • Strong organisational and time management skills.
  • Strong communication and negotiation skills and ability to communicate with all customers, partners, ability to make difficult decisions showing tact and diplomacy.
  • Proven ability to work on own initiative to achieve targets and deadlines and to use own discretion and judgement.
  • Proven ability to prioritise large volumes of complex work to meet tight deadlines and targets while having regard to urgent more vulnerable cases and the need to be accurate.

This is a fantastic opportunity to join our team and contribute to the success of Triumph Consultants Ltd. If you have the skills and experience we are looking for, please apply now.

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