Council Tax Recovery Specialist

1 month ago

Corby, Northamptonshire, United Kingdom Triumph Consultants Ltd Full time
Job Title: Council Tax Recovery Specialist

We are seeking a highly skilled Council Tax Recovery Specialist to join our team at Triumph Consultants Ltd. As a key member of our team, you will be responsible for maintaining an up-to-date knowledge of Council Tax and recovery legislation and case law, as well as related policies and procedures.

Key Responsibilities:
  • Deal with customer enquiries resulting from recovery action by phone, via letter and email, including negotiating and making payment arrangements while providing excellent customer service.
  • Deal with enforcement agents returned cases and make decisions on the next course of action.
  • Assist with the compilation of statistics and reports and to assist with testing of new software releases for the Council tax system.
  • Liaise with the Seniors to ensure that the Council's approach to corporate debt recovery and enforcement is joined up and in accordance with legislation.
  • Attend court representing the authority for Court actions relating to Council Tax liability as required.
  • Prioritise and manage own workloads to ensure objectives and targets are achieved and customer requirements are met.
  • Demonstrate awareness/understanding of equal opportunities and other people's behavioural, physical, social and welfare needs.
Requirements:
  • Demonstrable knowledge and experience of using the Academy.
  • Must have knowledge of Academy systems and EDMS.
  • Experience of processing Council Tax accounts and recovery work.
  • Experience of using Academy system, processing account amendments, reviewing accounts at various stages of recovery in accordance with local and legislative guidelines. Dealing with customer enquiries in a variety of formats.
Skills and Abilities:
  • Strong organisational and time management skills.
  • Strong communication and negotiation skills and ability to communicate with all customers, partners, ability to make difficult decisions showing tact and diplomacy.
  • Proven ability to work on own initiative to achieve targets and deadlines and to use own discretion and judgement.
  • Proven ability to prioritise large volumes of complex work to meet tight deadlines and targets while having regard to urgent more vulnerable cases and the need to be accurate.

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