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Customer Service Representative

1 month ago

Hounslow, Greater London, United Kingdom BYD Europe Full time

About this role:

We are seeking a Customer Service Representative to join BYD Europe, playing a key part in our mission to transition Europe to zero emission transportation and decarbonization of the economy. The successful candidate will be responsible for resolving customer queries and ensuring satisfaction with our services or products.

Key Responsibilities:

  • Responding to customer complaints and issues via various channels;
  • Escalating problems to technical teams or other product team members;
  • Updating customer information in our database;
  • Providing information on new and existing products and services;
  • Making sales and processing payments when necessary;
  • Performing administrative tasks assigned by the Supervisor.

Requirements:

  • 23 years of previous customer service or contact centre experience in the automotive industry;

Essential Skills:

  • Effective communication skills with a commitment to providing exceptional customer service;
  • Excellent verbal and written communication skills;
  • Active listening skills;
  • Patience and ability to remain calm under pressure;
  • Excellent interpersonal skills;
  • Ability to accept criticism;
  • Good time management skills;
  • Sales and persuasive skills.

We offer:

  • A competitive remuneration package based on performance and experience;
  • A Scottish Widow workplace pension scheme;
  • 25 days paid holidays plus public holidays;
  • On-site free parking;
  • Department and company-wide team building events;
  • An exciting opportunity to lead the European transition to Zero Emission transportation and decarbonization of the economy.

About BYD Europe:

Our purpose is to build a zero emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and wants to create positive impact by joining a diverse and dynamic team.

BYD Europe is a leading high-tech multinational operating in four core fields: IT, automotive, new energy, and rail transit. As a global pioneer in New Energy Solutions, we are dedicated to building a zero emission ecosystem.