Customer Service Team Representative

6 days ago


Hounslow, Greater London, United Kingdom Splendid Hospitality Group Full time
Job Overview

Splendid Hospitality Group is a dynamic company that prides itself on providing exceptional service to its residents. As a Customer Service Team Representative, you will play a vital role in ensuring that our guests receive the highest level of care and attention.

About the Role

This is an exciting opportunity to join our team as an Accommodation Assistant - Food and Beverage. You will be responsible for providing top-notch service to our residents, ensuring that their stay with us is nothing short of exceptional.

In this role, you will work closely with our kitchen team to ensure that all food and beverage outlets are clean, tidy, and fully stocked at all times. You will also be responsible for maintaining high standards of customer service, responding promptly to resident queries and concerns, and taking ownership of any issues that may arise.

Key Responsibilities
  • Provide exceptional customer service to residents, responding promptly to queries and concerns
  • Maintain high standards of cleanliness and hygiene in all food and beverage outlets
  • Work closely with the kitchen team to ensure seamless delivery of food and beverage services
  • Handle guest complaints and issues in a professional and efficient manner
  • Assist with daily tasks such as cleaning, stocking, and setting up
Benefits
  • Competitive salary: £11.94 per hour
  • 28 holiday days (pro rata for part-time)
  • Automatic enrolment into a workplace pension scheme
  • Heavily discounted hotel stays and food & beverage discounts
  • 24/7 Employee Assistance Programme for you and your family


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