Customer Service Team Supervisor

4 days ago


Hounslow, Greater London, United Kingdom Travelex Full time


As a Customer Service Team Supervisor at Travelex Heathrow Airport, you will have the opportunity to inspire and guide a talented team to provide outstanding customer experiences. In this key role, you will oversee daily operations, manage staff, and foster a positive working environment that drives customer satisfaction and loyalty.

Responsibilities:

- Lead, motivate, and coach a team of Customer Service Representatives to consistently deliver exceptional customer experiences.
- Monitor and analyze customer feedback, sales performance, and operational efficiency to inform business decisions and drive improvements.

Requirements:

- At least 2 years of experience in a supervisory or management role in customer-facing environments, preferably in airport settings or the travel industry.
- Proven track record of leading and motivating teams, with strong communication, interpersonal, and problem-solving skills.
- Deep understanding of customer service principles, sales techniques, and team management best practices, with a focus on delivering exceptional customer experiences.

What We Offer:

- Competitive salary: £29,250 per annum, plus benefits package including free parking and on-site parking facilities.
- Opportunities for career advancement and professional development in a dynamic and supportive work environment.

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