Customer Service Team Supervisor
4 days ago
As a Customer Service Team Supervisor at Travelex Heathrow Airport, you will have the opportunity to inspire and guide a talented team to provide outstanding customer experiences. In this key role, you will oversee daily operations, manage staff, and foster a positive working environment that drives customer satisfaction and loyalty.
Responsibilities:
- Lead, motivate, and coach a team of Customer Service Representatives to consistently deliver exceptional customer experiences.
- Monitor and analyze customer feedback, sales performance, and operational efficiency to inform business decisions and drive improvements.
Requirements:
- At least 2 years of experience in a supervisory or management role in customer-facing environments, preferably in airport settings or the travel industry.
- Proven track record of leading and motivating teams, with strong communication, interpersonal, and problem-solving skills.
- Deep understanding of customer service principles, sales techniques, and team management best practices, with a focus on delivering exceptional customer experiences.
What We Offer:
- Competitive salary: £29,250 per annum, plus benefits package including free parking and on-site parking facilities.
- Opportunities for career advancement and professional development in a dynamic and supportive work environment.
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