IT Operations Support Specialist
5 days ago
We are seeking a highly skilled and motivated IT Operations Support Specialist to join our team at Hays Technology. As an IT Operations Support Specialist, you will play a critical role in providing exceptional support to our clients and ensuring the smooth operation of our IT systems.
Key Responsibilities:- Telephone Support: Provide professional and timely support to clients via telephone, resolving their issues and concerns in a courteous and efficient manner.
- Administration: Maintain and administer user accounts, complete password resets, and ensure that client details are up-to-date and accurate.
- Analysis and Reporting: Conduct monthly analysis of call statistics and service requests, providing valuable insights for management reports.
- Triage and Resolution: Triage service requests and resolve them in a timely and efficient manner, ensuring that all Service Level Agreements (SLAs) are met.
- Business Reporting: Assist in the creation of business reports for the Service Desk, providing valuable insights for management.
- Test Scripting: Assist with running test scripts for ICD system upgrades, ensuring that our systems are running smoothly and efficiently.
- Ad-Hoc Requests: Assist the Operations Support Manager with any ad-hoc requests, providing support and expertise as needed.
- Team Collaboration: Liaise with support teams, project managers, and client relationship managers to ensure seamless communication and collaboration.
- Experience: Essential experience in service desk, customer service, and administrative roles.
- Technical Skills: Good working knowledge of Microsoft applications (Outlook, Word, Excel), basic knowledge of SQL, and ability to work on own initiative.
- Communication Skills: Excellent communication skills, with the ability to work well within a close team.
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