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IT Operations Support Assistant

2 months ago

Warwick, United Kingdom Hays Technology Full time

Operations Support Assistant - 350 Inside IR35/Hybrid Working: Warwick

We are seeking an Operations Support Assistant to join an exciting client's team on a temporary basis. You will support the client by answering corporate phone lines and triage service requests raised by Internal and External clients.
Key Responsibilities:

To ensure that the corporate telephone lines are answered in a professional manner and dealing with the callers request in the most appropriate manner.
To provide an administration service to the accounts helpdesk system by maintaining and administering user accounts, completing password resets and ensuring that client details are kept up to date and accurate.
To conduct monthly analysis of call stats and Service Requests raised for inclusion into Management reports
To triage service requests passed to the operations support resolver queues ensuring that the request is dealt with in the most appropriate manner while making sure that all SLA's are adhered to.
To assist in the creation of business reports for the Service Desk
To assist with running test scripts for the ICD system upgrades
To assist the Operations Support Manager with any adhoc requests
Liaise with support teams/project managers and client relationship managers
Essential experience in the following is required:

Working within service desk, customer service and administrative roles;
Good working knowledge of Microsoft applications (i.e. Outlook, Word, Excel);
Working on own initiative and not be dependent on continuous hands on leadership;
A basic knowledge of SQL
Working well within a close team
Good communication skills
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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