Claims Management Specialist

5 days ago


Southampton, Southampton, United Kingdom Davies Full time

About Davies: As a global leader in professional services and technology, we're proud to work with top insurance companies across the UK, Ireland, US, Canada & Bermuda.

We help our clients navigate complex risk management, operate their core business processes, transform and grow. Our expertise spans operations, consulting and technology solutions across the risk and insurance value chain.

We aim to be an equal opportunities employer and ensure no applicant or employee receives less favourable treatment on grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.

About the Role: We're seeking an experienced Property Loss Resolution Expert to join our team. In this role, you'll handle a range of claims with varying complexity and value. You'll enjoy working to a broad and busy caseload, motivated by every day being different.

Responsibilities:

  • Work to achieve agreed activity levels to continuously reduce WIP throughout the year.
  • Process all invoices and approve estimates within 5 working days of receipt/agreement.
  • Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally.
  • Complete site notes templates and associated documentation within set SLA's.
  • Ensure data contained in Cq is accurate at all times.
  • Assist in maintaining accurate management information by completing spreadsheets as necessary.
  • Reduce elapsed timescales by providing a pro-active approach to file management.
  • Identify cases of possible fraud and recoveries and refer as appropriate within set SLA's.
  • Work to ensure correct policy interpretation and validation.
  • Prepare, check and approve reports for clients in accordance with agreed SLA's and formats.
  • Ensure files are up to audit standards at all times.
  • In conjunction with colleagues, update customers and clients where necessary in accordance with agreed client SLA's.
  • Take responsibility for following agreed/documented procedures when dealing with problems and complaints.
  • Build good working relationships with clients and staff, internal and external to Davies Group.
  • Maintain an awareness of business opportunities and refer identified opportunities to Davies Group.
  • Responsible for out of hours calls into Davies Group via a pre-set rota.

Skills and Qualifications:

  • High level of Property Loss Adjuster experience.
  • Already hold or working towards recognized professional qualifications at diploma level.
  • Accuracy, attention to detail and analytical approach.
  • Strong verbal and written communication.
  • Demonstrable experience of organizing and managing own workload is essential.
  • Ability to work in a fast-paced and changing environment, with flexibility to accommodate peaks and troughs in workload.
  • Excellent time management to work to short/changing deadlines.
  • 5 Grade A-C's GCSE's or equivalent including Maths and English.
  • Preparedness to work nationally on occasion with overnight stays.
  • Preparedness to work on standby on a Rota and during busy times at weekends and public bank holidays.

Salary and Benefits: We offer a competitive salary of £55,000 - £70,000 depending on experience, plus benefits including a reward platform with discounts for over 800 retailers, 25 days holiday (rising with service), well-being centre, recognition programme, paid fertility appointments, fostering friendly employer, pension matched contribution up to 5%, life assurance (2 x basic salary) and development, training and professional qualifications.



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