Business Manager

5 days ago

Longford, Telford and Wrekin, United Kingdom La Mer Full time
La Mer Business Manager - Heathrow Airport

Job Summary: We are seeking a highly skilled and experienced Business Manager to join our team at La Mer Heathrow Airport. As a Business Manager, you will be responsible for leading a team of sales professionals to achieve sales targets and provide exceptional customer service.

Key Responsibilities:

  1. Sales Performance: Direct all activity to the achievement of business goals, targets, and market share increase for the account.
  2. Team Management: Ensure the team is coached, developed, and motivated in all aspects of the business.
  3. Guest Ownership Programme: Ensure that each expert is held accountable for developing and managing their own guest relationship and luxury clienteling.
  4. Communication: Communicate regularly and effectively with in-store management and the Sales & Education Executive.
  5. Promote the Image of the Company: Ensure all members of the team maintain consistently excellent standards of personal grooming and adhere to La Mer hygiene standards.

Requirements:

  • Proven retail management/assistant retail management experience preferably within cosmetics.
  • The ability to provide inspirational, authentic, and personalized customer service.
  • Previous business planning experience including setting sales and customer service targets, sales analysis, and staff scheduling.
  • Previous retail operations experience including inventory and facilities management and cash reconciliation.
  • Proven track record of leading a team to achieve sales and customer service targets.
  • Experience of creating and executing in-store events.
  • Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.
  • Proficient in Microsoft Office.

What We Offer:

La Mer is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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