Service Delivery Technical Expert

3 days ago


London Area, United Kingdom GTS Group Ltd Full time

**Operational Excellence Role**

GTS Group Ltd is committed to excellence in the transportation sector. We have an opening for a highly skilled Service Delivery Technical Expert to join our team.

This role will focus on implementing a transformative Resource and Planning Suite, enhancing the efficiency and innovation of rail operations. The Service Delivery Technical Expert will provide expert technical guidance on rail operations, ensuring seamless integration with existing processes.

**Responsibilities Include:**

  • Collaborating with internal teams and external stakeholders to align operational objectives with system capabilities.
  • Developing strategies to optimize system adoption and functionality.
  • Working with operational teams to ensure operational readiness.
  • Conducting post-deployment evaluations to identify improvements and maximize the new system's efficiency.
  • Building business cases and presenting papers to senior leadership.
  • Engaging with industry networks and stakeholders to ensure market alignment.

**Requirements:**

  • Extensive knowledge of rail operations, including resource planning, scheduling, and operational efficiency.
  • Proven experience supporting large-scale system implementations in rail or transportation sectors.
  • Expertise in building business cases and leading cross-functional collaborations.
  • Strong understanding of change management principles within IT and operational environments.
  • Familiarity with project management methodologies.
  • Excellent communication and relationship-building skills.

**Salary:** £80,000 per annum (DOE). Generous benefits package available.



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