Telephone Collection Specialist

5 days ago


Redditch, Worcestershire, United Kingdom Bristow and Sutor Group Full time
Job Title: Telephone Collection Officer

Location: Redditch

Job Type: Full-time, permanent

Salary: £22,308 - £23,999 per annum (depending on experience) + commission, OTE £28-£32k per annum

About Us:
Bristow and Sutor Group is a leading provider of debt recovery services, with over 40 years of experience supporting local authorities, Transport for London, and National Highways. Our team of professionals is dedicated to delivering exceptional customer service and achieving our clients' goals.

Job Description:
We are seeking a skilled Telephone Collection Officer to join our contact centre team in Redditch. As a key member of our team, you will be responsible for answering customer calls, negotiating payment arrangements, and providing excellent customer service. This is a full-time, permanent position that offers a competitive salary and benefits package.

Responsibilities:
* Answering customer calls and responding to their queries in a professional and courteous manner
* Negotiating payment arrangements with customers who are struggling to pay their debts
* Providing detailed information about our clients' policies and procedures to customers
* Identifying vulnerable customers and sign-posting them to relevant support agencies
* Maintaining accurate records of customer interactions and updates on our systems

Requirements:
* 2+ years of experience in a customer-facing role, preferably in a contact centre environment
* Excellent communication and negotiation skills
* Ability to work in a fast-paced environment and meet deadlines
* Strong attention to detail and organizational skills
* Proficiency in using various technologies and software systems

What We Offer:
* Competitive salary: £22,308 - £23,999 per annum (depending on experience) + commission
* OTE £28-£32k per annum
* Comprehensive benefits package, including company pension, colleague discount scheme, and employee assistance programme
* Hybrid working options subject to reaching required standards

Why Join Us?
Bristow and Sutor Group is a well-established provider of debt recovery services, with a reputation for delivering exceptional customer service and achieving our clients' goals. Our team is committed to diversity, inclusivity, and respect, and we offer a supportive and collaborative work environment. If you are a motivated and results-driven individual with excellent communication skills, we encourage you to apply.

  • Redditch, Worcestershire, United Kingdom Bristow & Sutor Group Full time

    Are you a motivated and results-driven individual with a passion for delivering excellent customer service? Do you have a background in debt recovery or collections?We are seeking a skilled Telephone Collection Officer to join our dynamic team in Redditch. As a key member of our contact centre, you will be responsible for communicating with customers who owe...


  • Redditch, Worcestershire, United Kingdom Bristow and Sutor Group Full time

    About Bristow & Sutor GroupWe are a leading debt recovery enforcement sector company, operating for over 40 years and supporting hundreds of local authorities, Transport for London and National Highways.This is an exciting opportunity to join our team in achieving our visions for the future. We strive to create a work environment that looks after our people,...


  • Redditch, Worcestershire, United Kingdom Pertemps Redditch Commercial Full time

    Pertemps Redditch Commercial is seeking a highly motivated and ambitious individual to fill the role of Outbound Telephone Collections Agent. This exciting opportunity has arisen for someone looking to develop their career in a long-term position with a growing company based in Redditch.The ideal candidate will possess excellent communication skills, both...


  • Redditch, Worcestershire, United Kingdom Bristow & Sutor Group Full time

    About Bristow & Sutor GroupWe are a leading provider of debt recovery enforcement services, supporting local authorities, Transport for London, and National Highways. As a Telephone Collection Officer, you will play a vital role in helping us achieve our goals.Our company is built on strong values: accountability, transparency, respect, and integrity. We...


  • Redditch, Worcestershire, United Kingdom South Warwickshire & Worcestershire Mind Full time

    South Warwickshire and Worcestershire Mind is seeking a skilled Crisis Support Specialist to provide out-of-hours mental health support in a welcoming environment.The Safe Haven service aims to prevent escalation of mental health problems, improve wellbeing, and increase independence through its twilight telephone and face-to-face support.Main...

  • Clinical Specialist

    4 weeks ago


    Redditch, Worcestershire, United Kingdom Donard Recruitment Full time

    Job OverviewDonard Recruitment is seeking a skilled Clinical Specialist to join their team as a Functional Specialist. This role offers a unique opportunity to utilize your clinical knowledge and experience to provide unbiased, comprehensive assessments for the Governments disability allowance (PIP).As a Functional Specialist, you will be responsible for...


  • Redditch, Worcestershire, United Kingdom People Solutions Full time

    Job Title: Waste Product Delivery SpecialistWe are seeking a reliable and skilled Class 2 vehicle operator to join our team at People Solutions. This is a temp to perm position with a good rate of pay, offering the opportunity to deliver and collect waste products locally.The ideal candidate will have excellent communication skills and be able to work...


  • Redditch, Worcestershire, United Kingdom Atom Recruitment Ltd Full time

    Atom Recruitment Ltd is seeking a highly skilled Process Manufacturing / Warehouse Operative to join their team in Redditch, Worcestershire. This full-time permanent role will involve working site-based and reporting directly to the Manufacturing Manager.Job PurposeThe ideal candidate will be responsible for carrying out day-to-day processing operations...


  • Redditch, Worcestershire, United Kingdom Pertemps Redditch Commercial Full time

    Are you looking for a challenging and rewarding role that offers opportunities for growth and development? Look no further! Pertemps Redditch Commercial is currently seeking a skilled Telephone Collections Agent to join their team. As a successful candidate, you will be responsible for obtaining information from customers who are experiencing financial...


  • Redditch, Worcestershire, United Kingdom Donard Recruitment Full time

    Job Title: Clinical Expert Healthcare SpecialistAbout the Role:Donard Recruitment is seeking a highly skilled Clinical Expert Healthcare Specialist to join our team. As a Nurse Assessor, you will conduct comprehensive assessments for the Government's disability allowance (PIP) while ensuring a personalized and inclusive service for the service user.Key...


  • Redditch, Worcestershire, United Kingdom Bristow and Sutor Group Full time

    We are seeking a skilled Telephone Collection Officer to join our contact centre team in Redditch. As a key member of our team, you will be responsible for answering customer calls, negotiating payment arrangements, and providing exceptional customer service.Salary: £22,308 - £23,999 + Commission (OTE £28-£32k)Job Type: Full-time, 37.5 hours/week,...


  • Redditch, Worcestershire, United Kingdom Donard Recruitment Full time

    Role OverviewDonard Recruitment is seeking a qualified Healthcare Specialist to join our team as a Clinical Assessor. This role involves conducting comprehensive assessments for the Government's disability allowance (PIP) while ensuring a personalized, inclusive, safe, and empathetic service for service users.The ideal candidate will have experience in...

  • Washroom Specialist

    2 weeks ago


    Redditch, Worcestershire, United Kingdom Citron Talent Acquisition Team Full time

    Why Join Us?Citron Talent Acquisition Team is a people-first organization that values its employees and provides opportunities for personal and professional growth. As a Washroom Specialist, you will play a critical role in servicing customer washrooms and delivering high-quality hygiene services. This is a full-time position, working 42.5 hours per week,...


  • Redditch, Worcestershire, United Kingdom Bristow & Sutor Group Full time

    We are looking for a talented Telephone Collection Officer to join our team in Redditch. As a key member of our contact centre, you will be responsible for answering calls from customers who owe money to our clients, negotiating payment arrangements, and providing outstanding customer service.The successful candidate will have excellent communication skills,...


  • Redditch, Worcestershire, United Kingdom Regal Executive Search Full time

    Regal Executive SearchWe are seeking a highly skilled Tax Compliance Specialist to join our team. The ideal candidate will have at least 2 years of experience in personal tax and be able to manage a small portfolio of clients.About the Role:This is an excellent opportunity for a Personal Tax Advisor to take on a challenging role within a growing personal tax...


  • Redditch, Worcestershire, United Kingdom Bristow and Sutor Group Full time

    About Bristow & Sutor GroupWe are a renowned provider of debt recovery services, operating for over 40 years and serving numerous local authorities, Transport for London and National Highways.We are currently seeking highly skilled Telephone Collection Officers to join our contact centre team in Redditch due to expansion. This is a fantastic opportunity for...


  • Redditch, Worcestershire, United Kingdom We Manage Jobs(WMJobs) Full time

    About the RoleWe Manage Jobs (WMJobs) operates a joint fleet of nearly 200 vehicles, providing waste collection, street cleansing, grounds maintenance, and housing repairs services to nearly 80,000 households. Our team of experienced HGV Maintenance Specialists play a crucial role in keeping these vehicles on the road.We are seeking a motivated and skilled...


  • Redditch, Worcestershire, United Kingdom Pertemps Redditch Commercial Full time

    Pertemps Redditch Commercial is seeking a Recruitment Administrator to join their team at a busy period. This temporary role will provide ongoing support, with a minimum commitment of 3 months.As a Recruitment Administrator, you will be responsible for supporting candidates throughout the entire onboarding process. Key duties include processing compliance...


  • Redditch, Worcestershire, United Kingdom People Solutions Careers Full time

    Job SummaryWe are seeking a reliable and experienced Class 2 ADR driver to join our client based in the Redditch area.The successful candidate will be responsible for delivering and collecting waste products locally, ensuring all tasks are completed efficiently and safely.This is an excellent opportunity for someone looking for a permanent driving role with...


  • Redditch, Worcestershire, United Kingdom Lexon Full time

    The Lexon site requires a highly skilled Security Officer to provide an effective security service, reducing the risk to stock, buildings, and colleagues.To succeed in this role, you will need to control access to the premises using access control systems, including CCTV, physical barriers, and access control systems. This will involve patrolling and man...