Debt Recovery Advocate
2 days ago
About Bristow & Sutor Group
We are a renowned provider of debt recovery services, operating for over 40 years and serving numerous local authorities, Transport for London and National Highways.
We are currently seeking highly skilled Telephone Collection Officers to join our contact centre team in Redditch due to expansion. This is a fantastic opportunity for individuals who possess excellent communication skills and a proactive approach to contribute to our company's success.
As a member of our team, you will be responsible for answering telephone calls related to Council Tax arrears and Penalty Charge Notices on behalf of our clients.
Our Company Values- We operate with accountability, taking ownership of our decisions and actions.
- We maintain transparency in all our interactions with customers, colleagues, and stakeholders.
- We demonstrate respect and understanding towards all individuals and cultures.
- We uphold the highest ethical and professional standards.
Estimated total earnings: £28-£32k.
Job Type: Full-time 37.5 hours, Permanent.
Location: Redditch.
Employment Benefits- Welcome to our office environment.
- Casual dress policy.
- Company pension scheme.
- Colleague discount scheme.
- Christmas Savings Scheme.
- Free on-site parking.
- Employee Assistance Programme.
- Birthday holiday allowance.
- Attractive bonus and performance rewards.
- Death in service benefit.
- Hybrid working (subject to reaching required standards).
- You will interact with customers, responding to inquiries and resolving issues.
- Provide expert advice and guidance to customers.
- Ongoing support and training within the role.
To succeed in this position, you should possess:
- Customer service or contact centre experience.
- Excellent communication skills.
- A positive attitude and strong work ethic.
- Professional phone manner.
- Ability to work efficiently in a fast-paced environment.
- Good problem-solving skills.
- Previous administrative experience.
- Attention to detail.
- Proficiency in using various technologies and software systems.
We are an equal opportunities employer, promoting a culture of diversity and inclusion.
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