Debt Recovery Specialist

4 days ago


Redditch, Worcestershire, United Kingdom Bristow & Sutor Group Full time

About Bristow & Sutor Group

We are a leading provider of debt recovery enforcement services, supporting local authorities, Transport for London, and National Highways. As a Telephone Collection Officer, you will play a vital role in helping us achieve our goals.

Our company is built on strong values: accountability, transparency, respect, and integrity. We strive to create a friendly, welcoming work environment where everyone can thrive.

We are expanding our contact centre team and are looking for enthusiastic individuals with excellent communication skills to join our team in Redditch. As a Telephone Collection Officer, you will be responsible for answering calls from customers who owe money to our clients, negotiating payment arrangements, and providing exceptional customer service.

The successful candidate will have a positive attitude, strong work ethic, and the ability to work well under pressure. Previous experience in a fast-paced office environment or contact centre is desirable but not essential.

The salary for this position is £22,308-£23,999 per annum, plus commission, which could potentially reach up to £28-£32k. The role is full-time, 37.5 hours per week, based in our modern offices in Redditch.

Benefits include a welcoming working environment, casual dress, company pension, colleague discount scheme, Christmas Savings Scheme, free on-site parking, Employee Assistance Programme, birthday holiday allowance, attractive bonus and performance rewards, death in service benefit, and hybrid working.

Responsibilities:

  • Answering calls from customers who owe money to our clients
  • Negotiating payment arrangements
  • Providing exceptional customer service
  • Identifying vulnerable customers and sign-posting them to non-profit debt advice agencies
  • Dealing with customer queries and handling disputes


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