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Concession Manager
2 months ago
About PVH
With a history spanning over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. Our portfolio includes Calvin Klein, a global lifestyle brand that embodies bold, progressive ideals and a seductive, and often minimal, aesthetic.
Tommy Hilfiger is one of the world's leading designer lifestyle brands, internationally recognized for celebrating the essence of 'classic American cool' style. We engage consumers through 360° marketing campaigns, innovative events, exciting collaborations, and brand partnerships, and work with some of the biggest names from the world of Fashion, Art, Music, and Entertainment.
The Concession Manager plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit, and inspiring their teams through their passion and belief in our brands.
Key Responsibilities
- Partner with Area Managers to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits, and profitability.
- Identify opportunities and collaborate with others to grow the business or improve performance.
- Ensure daily management of sales, payroll, controllable expenses, goals, and company initiatives.
- Lead weekly management meetings and other staff meetings.
- Set challenging but attainable goals with an emphasis on service quality, customer satisfaction, and financial performance.
- Communicate with staff daily on individual sales goals, key performance indicators, product sales, and other information to help them provide unparalleled service and achieve goals.
- Assist in manpower planning, identification, recruitment, interviewing, hiring, and orientation processes, recruiting store personnel with a broad range of perspectives, experiences, and backgrounds.
- Own the training and development of employees.
- Provide training and coaching for Employees (daily, weekly, and monthly) and ensure that it is appropriately documented.
About You
- Extensive experience in connecting with consumers in a brand retailer is essential.
- Experience with retail operations, budgeting, planning, sales, and people management.
- Previous people management experience and the ability to resolve conflict and unproductive disagreements.
About What We Offer
At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind, and flexibility designed to support our associates – both at home and at work.
PVH Europe and our brands, Tommy Hilfiger, and Calvin Klein, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world.
