Counter Services Team Lead

3 weeks ago


Scarborough, North Yorkshire, United Kingdom WHSmith Full time
Key Responsibilities

As a Post Office Counter Manager, your key responsibilities will include:

Customer Service:

  • Delivering exceptional customer service, resolving issues promptly and efficiently.
  • Building strong relationships with customers, understanding their needs and preferences.

Branch Operations:

  • Managing branch operations, including cash handling, security, and compliance with current legislation and Post Office Ltd. requirements.
  • Maintaining high levels of operational efficiency, minimizing waste and reducing costs.

Sales and Performance:

  • Driving sales growth, identifying opportunities to increase revenue and profitability.
  • Leading the team to achieve business goals, setting targets and monitoring progress.

Team Management:

  • Coaching and mentoring the team to improve performance and achieve targets.
  • Supporting employee lifecycle from recruitment to appraisals, training, and disciplinary procedures.

Salary and Benefits:

The estimated salary for this role is £45,000 - £60,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including a pension scheme, holidays (33 days including bank holidays), employee discounts (up to 50%), and access to our Employee Assistance Programme.



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