Counter Operations Manager

3 weeks ago


Scarborough, North Yorkshire, United Kingdom Funky Pigeon Full time
Job Summary:
The Counter Operations Manager will oversee the day-to-day operations of our Post Office branch, ensuring exceptional customer service and meeting business goals. This role is responsible for motivating and inspiring a team of counter assistants to deliver a professional and friendly service.

About Us:
WHSmith has a rich history of serving customers on the high street for over 230 years. As a leading retailer, we are committed to making a positive impact on our customers' lives. Our stores offer a wide range of products and services, including digital passport services and pre-paid money cards.

Key Responsibilities:
- Create a customer-centric culture that prioritizes continuous improvement and excellence in service delivery
- Collaborate with the store team to maximize sales opportunities and increase foot traffic
- Ensure compliance with relevant legislation and Post Office Ltd. requirements
- Foster a growth-oriented environment that encourages personal and team development

Requirements:
- Retail management experience, preferably with expertise in financial products or high-value transactions
- Proven track record of delivering store goals, including sales growth and cost control
- Ability to lead by example, motivate the team, and drive results
- Experience working with P&L accounts and identifying cost-saving opportunities

Benefits:
- Competitive salary: £45,000 - £55,000 per annum
- Comprehensive pension scheme
- Generous holiday allowance (33 days including bank holidays)
- Employee discounts up to 50% off retail partners' products
- Access to an Employee Assistance Programme for wellbeing support

Culture & Values:
At WHSmith, we value inclusivity and welcome colleagues from diverse backgrounds. We strive to create a workplace where everyone feels valued, respected, and empowered to succeed.

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