Product Operations Coordinator

5 days ago

Fareham, Hampshire, United Kingdom Infinigate Cloud Full time
Job Title: Product Operations Coordinator

We are seeking a highly skilled Product Operations Coordinator to join our close-knit and welcoming Product Operations team at Infinigate Cloud. This team is growing due to an exciting European expansion, and we need talented individuals to support key internal and external stakeholder integrations.

This role requires an excellent attention to detail, high delivery standards, and exceptional time management skills. You will be self-driven with automated day-to-day behaviors and great communication skills, liaising with key stakeholders across the business and supporting the rest of the Product Operations team.

Key Responsibilities:
  • Administer the Infinigate Cloud Catalogue(s) and price management system(s) to keep all information current and accurate.
  • Support the team in the delivery of the CORE configuration of Vendor Connect packages.
  • Assist in the ongoing administration of the CORE Marketplace, helping to enable promotions agreed with the Product team, update Carousels, and remove/add Product pages.
  • Support the expansion of Infinigate Cloud into new markets/Operating Units and assist with new vendor onboardings.
  • Support the business and relevant teams in understanding the CORE system and its configuration, upskilling, and providing additional details where possible/required.
  • Fulfillment of specific Partner Integrations such as Branding, Identity, and supporting with Core as a Service requests.
  • Support the handling of associated Product maintenance and service status notifications from Connect vendors.
  • Maintain CORE-related content on the Infinigate Cloud Partner Portal, such as guides and documentation.
  • Proactively maintain the team internal mailbox and ensure all emails are logged and answered within SLA.
  • Support your co-workers by handling internal questions and walk-ups, using other team members for assistance where necessary.
  • Proactively make every effort to understand the technology being used to evaluate what is reasonable or possible.
Requirements:
  • GCSE Maths and English, level 4 or grade A to C (or equivalent).
  • Competent PC user with excellent Microsoft Office suite skills.
  • A keen interest in technology, the benefit of cloud, and how it is helping shape our personal and professional lives.
  • Good coordination and planning skills with a high level of attention to detail.
  • Excellent interpersonal, communication, negotiation, and presentation skills.
Benefits:
  • £26,000 - £32,000 salary per annum.
  • 25 days annual leave rising to 28 days with length of service plus bank holidays.
  • Day off on your birthday.
  • Life assurance of 4 x basic salary and group income protection from start date.
  • 5% employer matched pension contributions after 3 months service.
  • Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.
  • Hybrid working arrangements and standard office working hours are 9am – 5.30pm.
  • Employee assistance programme for practical and emotional support.
  • Free parking and complimentary refreshments onsite.

Infinigate Group is committed to creating a diverse and inclusive workplace where differences are not only accepted but also valued and appreciated. If any reasonable adjustments would support you through the recruitment process, please get in touch at [insert contact information].

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