Product Operations Coordinator

4 days ago

Fareham, Hampshire, United Kingdom Infinigate Cloud Full time £26,000 - £32,000
About the Role

Infinigate Cloud is seeking a highly skilled and detail-oriented Operations Professional to join their Product Operations team. This team is responsible for supporting key internal and external stakeholder integrations, and this role is a fantastic opportunity for growth and development within the company.

Key Responsibilities
  • Administer the Infinigate Cloud Catalogue(s) and price management system(s) to ensure all information is current and accurate.
  • Support the team in the delivery of the CORE configuration of Vendor Connect packages.
  • Assist in the ongoing administration of the CORE Marketplace, helping to enable promotions agreed with the Product team, update Carousels, and remove/add Product pages.
  • Support the expansion of Infinigate Cloud into new markets/Operating Units and assist with new vendor onboardings.
  • Support the business and relevant teams in their endeavours to understand the CORE system and its configuration, upskilling and providing additional details where possible/required.
  • Fulfillment of specific Partner Integrations such as Branding, Identity, and supporting with Core as a Service requests.
  • Support the handling of the associated Product maintenance and service status notifications from Connect vendors.
  • Responsible for maintaining CORE related content on the Infinigate Cloud Partner Portal such as guides and documentation.
  • Proactively maintain the team internal mailbox and ensure all emails are logged and answered within SLA.
  • Support your co-workers by handling internal questions and walk-ups, using other team members for assistance where necessary.
  • Proactively make every effort to understand the technology being used in order to understand and question requests from stakeholders, specialists, and technical staff to evaluate what is reasonable or possible.
Requirements
  • GCSE Maths and English, level 4 or grade A to C (or equivalent).
  • Competent PC user with excellent Microsoft Office suite skills.
  • A keen interest in technology, the benefit of cloud, and how it is helping shape our personal and professional lives.
  • Good coordination and planning skills with a high level of attention to detail.
  • Excellent interpersonal, communication, negotiation, and presentation skills.
Benefits
  • £26,000 - £32,000 salary per annum.
  • 25 days annual leave rising to 28 days with length of service plus bank holidays.
  • Day off on your birthday.
  • Life assurance of 4 x basic salary and group income protection from start date.
  • 5% employer matched pension contributions after 3 months service.
  • Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.
  • Hybrid working arrangements and standard office working hours are 9am – 5.30pm.
  • Employee assistance programme for practical and emotional support.
  • Free parking and complimentary refreshments onsite.

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