Product Operations Coordinator

7 days ago


Fareham, Hampshire, United Kingdom Infinigate Cloud Full time
About the Role

Infinigate Cloud is seeking a highly skilled and motivated Operations Professional to join their Product Operations team. This is an exciting opportunity for a technical support specialist to contribute to the growth and development of the company.

Key Responsibilities
  • Administer the Infinigate Cloud Catalogue(s) and price management system(s) to ensure accuracy and up-to-date information.
  • Support the team in delivering the CORE configuration of Vendor Connect packages.
  • Assist in the administration of the CORE Marketplace, enabling promotions and updates.
  • Contribute to the expansion of Infinigate Cloud into new markets and assist with vendor onboarding.
  • Support the business and relevant teams in understanding the CORE system and its configuration.
  • Fulfill specific Partner Integrations, such as branding and identity.
  • Handle product maintenance and service status notifications from Connect vendors.
  • Maintain CORE-related content on the Infinigate Cloud Partner Portal.
  • Proactively manage the team's internal mailbox and respond to emails within SLA.
  • Support colleagues by handling internal questions and walk-ups.
Requirements
  • GCSE Maths and English, level 4 or grade A to C (or equivalent).
  • Competent PC user with excellent Microsoft Office suite skills.
  • Interest in technology and cloud computing.
  • Good coordination and planning skills with a high level of attention to detail.
  • Excellent interpersonal, communication, negotiation, and presentation skills.
Benefits
  • £26,000 - £32,000 salary per annum.
  • 25 days annual leave rising to 28 days with length of service plus bank holidays.
  • Day off on your birthday.
  • Life assurance of 4 x basic salary and group income protection.
  • 5% employer matched pension contributions after 3 months service.
  • Individual cover for private medical insurance and healthcare cash plan.
  • Hybrid working arrangements and standard office working hours.
  • Employee assistance programme.
  • Free parking and complimentary refreshments onsite.


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