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Product Operations Coordinator

2 months ago


Fareham, Hampshire, United Kingdom Infinigate Cloud Full time £26,000 - £32,000
About the Role

Infinigate Cloud is seeking a highly skilled and motivated Operations Professional to join their Product Operations team. This is an exciting opportunity for a technical support, project, or technical administrative professional to take their career to the next level.

Key Responsibilities
  • Administer the Infinigate Cloud Catalogue(s) and price management system(s) to ensure all information is current and accurate.
  • Support the team in delivering the CORE configuration of Vendor Connect packages.
  • Assist in the ongoing administration of the CORE Marketplace, enabling promotions, updating Carousels, and removing or adding Product pages.
  • Contribute to the expansion of Infinigate Cloud into new markets/Operating Units and assist with new vendor onboardings.
  • Support the business and relevant teams in understanding the CORE system and its configuration, providing upskilling and additional details as needed.
  • Fulfill specific Partner Integrations, such as Branding, Identity, and supporting Core as a Service requests.
  • Support the handling of associated Product maintenance and service status notifications from Connect vendors.
  • Maintain CORE-related content on the Infinigate Cloud Partner Portal, including guides and documentation.
  • Proactively manage the team's internal mailbox, ensuring all emails are logged and answered within SLA.
  • Support colleagues by handling internal questions and walk-ups, utilizing other team members for assistance when necessary.
  • Proactively understand the technology used to evaluate requests from stakeholders, specialists, and technical staff.
Requirements
  • GCSE Maths and English, level 4 or grade A to C (or equivalent).
  • Competent PC user with excellent Microsoft Office suite skills.
  • Keen interest in technology, the benefits of cloud, and its impact on personal and professional lives.
  • Good coordination and planning skills with a high level of attention to detail.
  • Excellent interpersonal, communication, negotiation, and presentation skills.
Benefits
  • £26,000 - £32,000 salary per annum.
  • 25 days annual leave rising to 28 days with length of service plus bank holidays.
  • Day off on your birthday.
  • Life assurance of 4 x basic salary and group income protection from start date.
  • 5% employer matched pension contributions after 3 months service.
  • Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.
  • Hybrid working arrangements and standard office working hours are 9am – 5.30pm.
  • Employee assistance programme for practical and emotional support.
  • Free parking and complimentary refreshments onsite.