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Product Operations Coordinator

2 months ago

Fareham, Hampshire, United Kingdom Infinigate Cloud Full time
Job Description

Infinigate Cloud is seeking a skilled Operations Professional to join their Product Operations team based in Fareham. This team is growing due to an exciting European expansion, and this role is pivotal to supporting key internal and external stakeholder integrations.

Key Responsibilities
  • Administer the Infinigate Cloud Catalogue(s) and price management system(s) to ensure all information is current and accurate.
  • Support the team in delivering the CORE configuration of Vendor Connect packages.
  • Assist in the ongoing administration of the CORE Marketplace, enabling promotions agreed with the Product team, updating Carousels, and removing or adding Product pages.
  • Support the expansion of Infinigate Cloud into new markets/Operating Units and assist with new vendor onboardings.
  • Support the business and relevant teams in understanding the CORE system and its configuration, upskilling and providing additional details where possible/required.
  • Fulfill specific Partner Integrations, such as Branding, Identity, and supporting Core as a Service requests.
  • Support the handling of associated Product maintenance and service status notifications from Connect vendors.
  • Maintain CORE-related content on the Infinigate Cloud Partner Portal, including guides and documentation.
  • Proactively maintain the team's internal mailbox and ensure all emails are logged and answered within SLA.
  • Support colleagues by handling internal questions and walk-ups, using other team members for assistance where necessary.
Requirements
  • GCSE Maths and English, level 4 or grade A to C (or equivalent).
  • Competent PC user with excellent Microsoft Office suite skills.
  • A keen interest in technology, the benefits of cloud, and how it is shaping personal and professional lives.
  • Good coordination and planning skills with a high level of attention to detail.
  • Excellent interpersonal, communication, negotiation, and presentation skills.
Benefits
  • £26,000 - £32,000 salary per annum.
  • 25 days annual leave rising to 28 days with length of service plus bank holidays.
  • Day off on your birthday.
  • Life assurance of 4 x basic salary and group income protection from start date.
  • 5% employer-matched pension contributions after 3 months' service.
  • Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.
  • Hybrid working arrangements and standard office working hours are 9am – 5.30pm.
  • Employee assistance programme for practical and emotional support.
  • Free parking and complimentary refreshments onsite.

Infinigate Group is committed to creating a diverse and inclusive workplace where differences are valued and appreciated. If any reasonable adjustments would support you through the recruitment process, please get in touch.