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Customer Service Representative

2 months ago

Gainsborough, Lincolnshire, United Kingdom Acis Group Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Administrator. As the first point of contact for our customers, you will be responsible for providing exceptional service and support to ensure their needs are met.

Key Responsibilities
  • Answer customer inquiries via phone, email, and digital channels
  • Resolve customer complaints and issues in a timely and professional manner
  • Provide accurate and up-to-date information to customers regarding our services and policies
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Identify and implement process improvements to enhance customer experience
Requirements
  • Good communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Experience in a customer-facing role, preferably in a similar industry
  • Proficiency in Microsoft Office and customer relationship management systems
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
About Acis Group

Acis Group is a leading provider of housing and support services in the East Midlands and Yorkshire and the Humber. We are committed to delivering high-quality services that meet the needs of our customers and communities.