Service Experience Designer

3 weeks ago


London, Greater London, United Kingdom Experis - ManpowerGroup Full time

Experis - ManpowerGroup

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About the Role:

We are seeking a skilled and creative Service Designer to join our Defence and Security team. This role focuses on creating innovative, human-centred service experiences for complex systems and challenges.

The successful candidate will work alongside a multidisciplinary team of digital experts to design exceptional services that address user needs while meeting business objectives. Your work will span large, intricate journeys, ensuring coherence across the various layers involved in delivering services.

Main Responsibilities:

  • Conduct research and analysis to understand user needs, pain points, and behaviours.
  • Collaborate with stakeholders to define measurable service goals and objectives.
  • Develop service blueprints, customer journey maps, and other artifacts to visualize and communicate the service experience.
  • Align design decisions across elements like people, process, policy, data, and technology.
  • Identify opportunities for service improvements and propose innovative design solutions.
  • Facilitate workshops and co-design sessions with users, stakeholders, and cross-functional teams.
  • Work closely with user researchers to incorporate insights into design decisions.
  • Conduct usability testing and integrate feedback to refine service experiences.

About You:

We're looking for initiative-takers who excel in collaboration, bring out the best in others, and are committed to high standards of integrity and culture.

The ideal candidate should have:

  • Proven experience designing end-to-end services, including the creation of service design artifacts.
  • Strong knowledge of user-centred design principles and methodologies.
  • Excellent communication skills for presenting and articulating design concepts.
  • Familiarity with agile and iterative design processes.
  • Empathy for users and a passion for delivering exceptional service experiences.

Benefits:

  • Impactful Work: Help shape services that make a tangible difference in Defence and Security.
  • Hybrid Flexibility: Balance office, client site, and remote work for optimal flexibility.
  • Professional Growth: Advance your skills through continuous learning and challenging projects.


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