Legal Engagement Manager
4 weeks ago
We are looking for an ambitious and driven professional to join our team at Blackstone Solicitors Limited as a Legal Engagement Manager.
This is an exciting opportunity to work with a highly skilled team of solicitors and contribute to the growth and development of our business.
Key Responsibilities:
1. Qualification & Engagement
- Qualify incoming leads by assessing their legal needs and determining whether they align with the services Blackstone provide.
- Promptly engage with prospective clients through phone calls, emails, or other channels, to establish rapport and identify initial requirements.
- Develop a clear understanding of each lead's legal challenges to outline the next steps in which Blackstone can help them or if not sign post them to alternative methods to potentially help them.
2. Engage Strategy & Client Conversion
- Use consultative techniques to educate prospects on the value of the firm's legal services, emphasizing benefits and solutions tailored to their situation.
- Proactively manage the lead pipeline, working with the solicitors to follow up with leads to address concerns, clarify legal options, and move the appointing us.
- Overcome objections by demonstrating the firm's expertise, competitive advantage, and track record of success in similar legal cases.
3. Client Relationship Management
- Maintain consistent communication with potential clients, ensuring that they feel supported throughout the decision-making process.
- Build long-term relationships by providing transparency, honesty, and clarity in all interactions, positioning Blackstone as a trusted legal partner.
- Track and update client interactions using CRM tools, documenting progress and feedback to improve future outreach efforts.
4. Collaboration & Reporting
- Collaborate with our solicitors and the marketing team to continuously improve our client engagement.
- Report on conversion rates, lead performance, and lead progress to the Commercial Director and Heads of departments, recommending improvements for lead generation or conversion tactics.
Key Traits for Success:
- Persuasiveness: The ability to influence and convince prospective clients to act and appoint Blackstone.
- Empathy: A keen understanding of clients' pain points, allowing for better tailored solutions from our solicitors that will resonate with their specific legal challenges.
- Resilience: Client engagement and lead conversion can involve rejection; the individual must have the persistence to follow up and move past setbacks.
- Adaptability: The legal requirements of our clients are very individual, so broadening your understanding of our legal services and the solutions that could be offered working with our solicitor teams to meet the client needs is critical.
- Integrity: Trust is key in the legal industry and here at Blackstone, the legal engagement manager /para legal must build credibility and foster a reputation of honesty and transparency.
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