Southampton Customer Experience Manager
1 week ago
Job Summary: We are seeking a highly skilled Customer Experience Manager to lead our team in Southampton. The successful candidate will have excellent leadership skills and experience in managing teams.
About the Role:
The CX Manager will be responsible for managing a team of CX analysts to deliver exceptional customer experiences. This includes conducting quality assurance, monitoring and improving team performance, and providing regular reports on project progress.
Key Skills and Qualifications:
- Proven experience in team management and development.
- Excellent communication and leadership skills.
- Experience conducting QA in a contact centre environment.
What We Offer:
- A competitive salary of £45,000 - £55,000 per annum (dependent on experience).
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
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