Co-Ordinator of Customer Relations

4 days ago


Chilworth, Surrey, United Kingdom Hawk Brown Recruitment Full time

Hawk Brown Recruitment seeks a seasoned professional to fill the role of Customer Experience Manager in their expanding business based in the Southampton region.

This position requires a highly motivated individual with exceptional leadership skills to lead a team of analysts and contribute to the company's growth and success.

Key Responsibilities:

  • Lead a team of Customer Experience Analysts to achieve seamless task execution and project delivery.
  • Conduct quality control checks on analyses produced by Customer Experience Analysts to ensure consistency and accuracy.
  • Improve the quality and productivity of Customer Experience Analysts through guidance and development.
  • Verify and approve timesheets submitted by Customer Experience Analysts.
  • Respond promptly to queries from Customer Experience Analysts.
  • Prepare regular progress reports on projects and analyst performance.
  • Develop and recruit new Customer Experience Analysts to support business expansion.

Qualifications and Requirements:

  1. Demonstrated experience in managing and developing high-performing teams.
  2. Proficiency in Microsoft Office packages (Word, Excel, PowerPoint).
  3. Proven experience in conducting QA in contact centre environments.

Annual Salary:

£45,000 - £60,000.

],

  • Chilworth, Surrey, United Kingdom University of Southampton Full time

    Job Summary">We are seeking a skilled Assistant Research Awards Manager to support our Finance and Contracts team in ensuring the effective delivery of the finance and contracts service within our NIHR co-ordinating centre.The successful candidate will work closely with Finance Managers to administer research programmes, reviewing and approving contracts,...


  • Chilworth, Surrey, United Kingdom University of Southampton Full time

    Company Overview">We are a leading research institution, the University of Southampton, striving for excellence in health and care research. Our National Institute of Health and Care Research (NIHR) co-ordinating centre plays a pivotal role in funding, enabling, and delivering world-leading research that improves people's health and wellbeing and promotes...


  • Chilworth, Surrey, United Kingdom University of Southampton Full time

    Communications Manager Job DescriptionWe are seeking a skilled Communications Manager to join our team and lead the organisation, planning, development and delivery of NIHR Research Inclusion communications and events activities.The successful candidate will work closely with the Deputy Head of Research Inclusion and across communications teams within the...


  • Chilworth, Surrey, United Kingdom University of Southampton Full time

    Job Opportunity: Communications Manager for Health ResearchWe are looking for a highly driven and self-motivated individual to join our welcoming and supportive team as a Communications Manager for Health Research.The NIHR Research Inclusion team is committed to creating an environment where everyone can thrive and foster a culture of inclusion, respect, and...


  • Chilworth, Surrey, United Kingdom University of South Hampton Full time

    About the RoleThe Senior Quality and Compliance Manager will work within our Contract Performance and Compliance team at the University of South Hampton. The successful candidate will be responsible for designing, implementing and overseeing our quality management system.This is a new role to the team so now is a great time to join us and really help shape...


  • Chilworth, Surrey, United Kingdom University of Southampton Full time

    NIHR Research Inclusion Communications ManagerWe are seeking a dedicated and enthusiastic Communications Manager to join our team.The NIHR funds, enables and delivers world-leading health and social care research that improves people's health and wellbeing and promotes economic growth.This role is part of the NIHR Research Inclusion team, responsible for...


  • Chilworth, Surrey, United Kingdom Igbaffiliate Full time

    About the Role:We are seeking an experienced Lead Backend Software Engineer to join our team at Raketech, a leading iGaming affiliate and performance marketing powerhouse.As a key member of our engineering team, you will be responsible for developing new features and addressing maintenance for our products. You will deliver high-quality code while applying...

  • Head of Operations

    6 months ago


    Chilworth, United Kingdom Liberatii Full time

    As the Head of Operations, your responsibilities will span three main domains: **1. Leadership**: - Act as a strategic partner to our Co-Founders for key operational decisions. - Oversee multiple projects and provide regular updates to stakeholders to manage performance and results. - Evaluate and optimize resources, tools, and processes for efficiency and...


  • Chilworth, Hampshire, United Kingdom Hawk Brown Recruitment Full time

    My client is seeking a full time Customer Experience Team Leader to join their rapidly growing business, based in their Southampton office. Although they offer flexible hybrid working conditions, the successful candidate must live within commutable distance of Southampton. * Manage a team of Customer Experience Analysts. * Conduct QA of the analyses...


  • Chilworth, Hampshire, United Kingdom CV-Library Full time

    My client is seeking a full time Customer Experience Team Leader to join their rapidly growing business, based in their Southampton office. Although they offer flexible hybrid working conditions, the successful candidate must live within commutable distance of Southampton. * Manage a team of Customer Experience Analysts. * Conduct QA of the analyses...

  • Project Manager

    2 months ago


    Chilworth, Hampshire, United Kingdom CV-Library Full time

    Job purpose To support and manage, using an adaptive approach, the development, planning and implementation of projects and change initiatives related to the elated to University tendering activities. Tender application process experience is a must Primary responsibilities To manage project resources, meetings, finances, procurement and benefits to...

  • Project Manager

    4 weeks ago


    Chilworth, Hampshire, United Kingdom Tate Full time

    Job purposeTo support and manage, using an adaptive approach, the development, planning and implementation of projects and change initiatives related to the elated to University tendering activities. Tender application process experience is a mustPrimary responsibilities To manage project resources, meetings, finances, procurement and benefits to deliver...