Operations Analyst
1 day ago
Ebury is a leading FinTech firm that offers a range of innovative financial solutions. We are seeking a skilled Operations Analyst to join our team in High Wycombe, Buckinghamshire.
Key Responsibilities:
- Monitor client balances and credit conditions to ensure smooth transactions.
- Manage daily incoming and outgoing payments under strict cut-off times.
- Reconcile inbound and outbound payments to prevent discrepancies.
- Investigate payment issues and liaise with internal teams to resolve queries.
- Cover foreign exchange positions to minimize risk.
- Deliver exotic currency payments to meet client needs.
- Manage internal balances and execute daily cash sweeps to maintain liquidity.
- Investigate unallocated and non-received funds to prevent losses.
- Support internal teams in resolving client account discrepancies.
- Communicate task status to colleagues, supervisors, and managers, and escalate problems as needed.
- Adhere to internal policies, processes, and procedures to ensure compliance.
- Participate in ad-hoc projects to maintain and improve business growth.
- Develop and maintain knowledge of processes to ensure consistent competency and meet KPIs.
- Manage caseload throughout the end-to-end process in a timely manner.
- Monitor personal performance to ensure targets and standards are met.
- Be effective in finding data and building MI reports from internal and external sources.
- Work flexibly in a high-performing team to achieve team goals and personal deliverables.
- Be willing to share knowledge and experience constructively as a team player.
Essential Experience:
- Articulate written and verbal communication skills.
- Experience working in a target-driven operational environment.
- Ability to manage performance and targets in a fast-paced, pressured environment.
- Motivated with a desire to make Ebury a success.
Location:
Our office is located in High Wycombe, Buckinghamshire, with excellent links to London and other Thames Valley areas.
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