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Service Team Lead
2 months ago
Job Summary:
Octane Recruitment is seeking a highly skilled and experienced Service Supervisor to join our team. As a Service Supervisor, you will be responsible for leading a team of Aftersales Advisors and ensuring that we deliver the best customer experience.
Key Responsibilities:
- Ensure that the team is organized and prepared for arriving customer appointments.
- Act as a point of escalation for customer issues as required.
- Drive and deliver strong retail service.
- Lead a team of Aftersales Advisors, providing training and coaching, identifying learning and development opportunities.
- Complete regular 1-2-1's, delivering effective feedback.
- Provide support for the Service Centre in the absence of the Service Manager.
- Weekly checking of a sample of job cards completed by Technicians, ensuring accuracy and completeness.
- Maintain accurate records of customer contact using the complaints system.
- Manage outstanding issues that require resolution in line with the Company's customer complaints procedure.
- Ensure that job cards are raised accurately with a full description entered for the required diagnosis/work.
- Ensure that all customers receive regular, proactive, and accurate updates.
Requirements:
- Previous motor trade experience is essential.
- A steady work history is required.
- At least 2 years' experience working within the motor trade/car dealership as a Service Advisor or Service Supervisor.
- Pinnacle or Kerridge experience is preferable but not essential.
- A confident, friendly, and professional individual with a strong customer service background is required.
About Us:
Octane Recruitment is a leading Recruitment agency specializing in Automotive, Motor trade, Engineering, OEM, and various related industries. We are recruiting across the UK for Service, Aftersales, and Parts roles.
