Customer Field Service Technician

2 days ago

Hull, Kingston upon Hull, United Kingdom nGeneration Full time
Job Title: Field Service Engineer / Field Support Technician

We are seeking a highly skilled and experienced Field Service Engineer / Field Support Technician to join our team at nGeneration. As a Field Service Engineer / Field Support Technician, you will be responsible for providing technical support and maintenance services to our clients in the retail and hospitality industry.

Key Responsibilities:
  • Conduct daily visits to client locations to install, refurbish, and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other pertinent IT equipment in the industry.
  • Travel to client sites to provide on-site equipment swap-out services, minimizing downtime for the client during the replacement process.
  • Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
  • Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
Requirements:
  • 1 year of IT support experience (preferred)
  • 1 year of EPOS experience (preferred)
  • UK Manual Driving Licence (required)
What We Offer:
  • Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
  • Annual Performance Bonus: We recognize and reward the exceptional contributions of our employees. Based on your performance and achievements, you will be eligible for an annual performance bonus.
  • 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.
  • Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.

We are committed to providing a convenient and efficient working environment, and as part of our commitment, we provide our employees with a company van and a fuel card. Whether it's commuting to work or visiting clients on-site, the company van and fuel card will be at your disposal to ensure a smooth and hassle-free journey.

nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. Our brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, is the central base for all the company's other activities, such as on-site repairs, support hub, staging, and warehousing.

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