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Field Service Technician

2 months ago

Hull, Kingston upon Hull, United Kingdom Lavazza Professional UK Full time
About the Role

We are seeking a highly skilled and experienced Field Service Technician to join our team at Lavazza Professional UK. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients across the UK.

Key Responsibilities
  • Install, maintain, and repair vending machines at customer sites, ensuring high-quality service and minimal downtime.
  • Proactively manage reactive and proactive machine servicing, including decommissioning and reinstalling machines as required.
  • Develop and maintain strong relationships with customers, providing training and support as needed.
  • Meet core operational objectives and drive account profitability through effective management of customer relationships and machine performance.
  • Travel to support other areas and regions as needed, staying overnight if required for training, operational, or business needs.
  • Take ownership of local problems through to resolution, maximizing customer satisfaction and driving efficiency gains.
Requirements
  • GCSE or equivalent passes in Maths, English, and Science (formal qualification in electrical or electromechanical field preferred).
  • Experience in a customer-facing role, dealing with issues and complaints effectively.
  • Technical or mechanical experience with fault-finding and repair skills.
  • Competency in Microsoft Office applications, including Outlook, Excel, and Word.
  • Ability to work remotely with minimal supervision, prioritizing customer and business demands.
  • Full UK driving license.
What We Offer
  • Competitive salary.
  • Possible annual bonus.
  • 25 days holiday plus bank holidays.
  • Pension scheme.
  • Private health care.