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About the Role
We are seeking a friendly and welcoming individual to join our team as a Receptionist at ABode Canterbury. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Provide warm and welcoming service to guests, responding to their queries and resolving any issues in a professional and courteous manner.
- Manage the front desk, handling check-ins, check-outs, and room assignments in a timely and efficient manner.
- Process payments, handle cash and credit transactions, and maintain accurate records.
- Assist with room maintenance, reporting any issues or concerns to the relevant departments.
- Collaborate with the hotel team to ensure seamless communication and a high level of service delivery.
What We Offer
- A competitive rate of pay, plus service charge and tips.
- Opportunities for career development and progression within the company.
- A fun and supportive work environment, with a focus on teamwork and collaboration.
- Access to our Perkbox platform, offering a range of retail and hospitality perks.
- Discounts on food and beverage across our family of hotels.
- A confidential helpline for support and guidance.
- Free meals when on duty.
About Our Family of Hotels
At ABode Canterbury, we pride ourselves on being a unique and quirky hotel, with a warm and welcoming atmosphere. We believe in providing exceptional service to our guests, and we're looking for someone who shares our passion and values.
What We're Looking For
- A positive and engaging personality, with a warm and welcoming demeanor.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- A self-motivated and proactive approach, with a focus on delivering high-quality service.
- A willingness to learn and develop, with a desire to progress within the company.