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Racing Terminal Support Assistants

1 month ago

Birmingham, Birmingham, United Kingdom Arena Racing Company Full time

Racing Terminal Support Assistants

At Arena Racing Company, we are looking for reliable and customer-oriented individuals to join our team as Tote Betting Service Staff in Perry Barr. This role offers a dynamic environment where you can develop your skills and build lasting relationships with customers.

The key responsibilities of this position include:

  • Developing a thorough understanding of betting options and minimum transaction requirements.
  • Setting up cash and betting terminals to prepare for customer interactions.
  • Executing cash transactions according to established procedures, ensuring accurate balancing of funds.
  • Verifying bet placements with customers to prevent post-race corrections.
  • Maintaining secure handling of cash, adhering to company protocols.
  • Completing accurate cash reports to reconcile transactions.
  • Vigilantly verifying customer identities to prevent underage gambling.
  • Ensuring compliance with Gambling Commission regulations, focusing on vulnerable individuals and anti-money laundering measures.
  • Promoting a positive and engaging atmosphere, addressing customer needs promptly.
  • Efficiently managing time to meet racing deadlines and maximize betting opportunities.

The expected salary range for this role is approximately £20,500-£23,000 per year, based on experience and qualifications.