Customer Service Representative
2 weeks ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our Central Reservations team at Barons Eden - Head Office. As a key member of our team, you will be responsible for processing reservations, responding to customer inquiries, and providing exceptional customer service.
Key Responsibilities
- Enter online and third-party bookings accurately and efficiently.
- Perform regular checks on existing reservations to ensure accuracy and quality.
- Respond to guest inquiries and emails in a timely and professional manner.
- Provide exceptional customer service, enhancing the guest experience.
- Achieve daily performance targets, contributing to the overall success of the team.
- Maintain accurate and organized records, trackers, and documentation.
Requirements
- Excellent customer service skills and a strong teamwork ethic.
- Ability to work quickly and effectively, maintaining high standards in the role.
- Comfortable handling both inbound and outbound calls, maintaining professionalism and confidence.
- Attention to detail to ensure accuracy and quality.
What We Offer
- Competitive rate of pay.
- Discounts on overnight stays, spa days, and spa experiences.
- 20% discount on spa products.
- Excellent induction and training program.
- Perkbox online benefits and discounts.
- Opportunities for professional development and career advancement.
- Free parking.
Join Our Team
At Barons Eden - Head Office, we value our team members and offer a supportive and dynamic work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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