Legal Operations Transformation Specialist

4 weeks ago

London, Greater London, United Kingdom YouLend Full time
About YouLend

YouLend is a leading global embedded financing platform, partnering with e-commerce sites, tech companies, and payment services providers to offer flexible financing products. Our software platform and APIs enable partners to offer branded financing solutions to their merchant base. With AI-driven credit risk assessment, we provide fast, flexible, and affordable funding to merchants and SMEs across 9+ geographies.

Why Work with Us?

We're a customer-oriented tech company building solutions for the future of financial services. Our team has won awards for excellence and industry leadership, and we've been recognized as one of the 'Best Places to Work 2024' by the Sunday Times. We're a top 250 fintech worldwide company, according to CNBC.

The Role

We're seeking a highly organized and tech-savvy Legal & Compliance Operations/Transformation Lead to join our growing legal and compliance team. This role will focus on optimizing and transforming our legal and compliance functions through technology, automation, and process improvement. You'll work closely with stakeholders to ensure seamless integration of our legal tech stack, driving efficiency and performance.

Key Responsibilities
  • Lead the evaluation, selection, and implementation of existing and new legal tech tools to improve workflows, automate processes, and drive efficiency.
  • Collaborate with IT, legal, and compliance teams to ensure smooth integration of new and existing legal technologies.
  • Design, implement, and maintain automated processes for legal and compliance tasks, including checklists, workflows, and reporting.
  • Lead the enhancement of Jira as a service desk and work management tool to streamline task allocation, monitor progress, and create efficient workflows.
  • Develop and implement SLAs in Jira to track and ensure timely resolution of legal and compliance requests.
  • Continuously identify opportunities to optimize workflows, reduce manual intervention, and increase efficiency in daily operations.
  • Create, track, and report on key performance indicators (KPIs) and metrics that measure the legal team's workload, efficiency, and performance.
  • Develop dashboards and reports for legal department leadership to provide insights into ongoing legal and compliance projects.
  • Use data analysis to assess the legal team's workload, identify bottlenecks, and recommend areas for improvement.
  • Maintain and develop the legal and compliance knowledge hub, ensuring all resources, templates, policies, and documentation are up-to-date and easily accessible.
  • Provide day-to-day support with Juro, our contract management platform, including onboarding new users, troubleshooting issues, and optimizing contract workflow.
  • Work with internal stakeholders to ensure efficient contract drafting, approval, and execution processes.
  • Cross-functional collaboration and training: collaborate with other departments to ensure legal processes are aligned with broader business systems and objectives.
  • Lead training sessions for the legal and compliance teams on new tools and processes.
  • Develop educational programs and materials to improve company-wide understanding of legal and compliance operations.
Requirements
  • 3+ years of experience in legal operations, compliance operations, or project management, ideally within a fintech or tech-driven environment.
  • Strong knowledge of Jira for service desk, ticketing systems, and work management, with experience in automating legal processes and workflows to increase efficiency.
  • Data-driven mindset with the ability to track and report on legal department metrics, such as contract cycle times, legal spend, and operational efficiency.
  • Experience with implementing legal tech tools and AI, and monitoring benefits and risks on an ongoing basis would be a plus.
  • Familiarity with knowledge management systems and maintaining legal documentation.
  • Excellent organizational and project management skills, with the ability to manage multiple projects simultaneously.
  • Strong interpersonal skills with the ability to collaborate effectively across different teams and functions.
  • Detail-oriented with a problem-solving mindset and a proactive approach to identifying operational improvements.
  • Demonstrated ability to independently manage projects and lead cross-functional initiatives.
Benefits
  • Stock Options
  • Private Medical insurance via Vitality
  • EAP with Health Assured
  • Enhanced Maternity and Paternity Leave
  • Modern and sophisticated office space in Central London
  • Free Gym in office building in Holborn
  • Subsidised Lunch via Feedr
  • Deliveroo Allowance if working late in office
  • Monthly in office Masseuse
  • Team and Company Socials
  • Football Power League / Squash Club

We champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.

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