Customer Journey Specialist

2 weeks ago


Worcester, Worcestershire, United Kingdom Zachary Daniels Recruitment Full time

Zachary Daniels Recruitment is seeking a highly skilled Customer Journey Specialist to join our team. As a key member of our digital acceleration programme, you will play a crucial role in optimising customer journeys across key retail categories.

Your primary focus will be on driving improvements in digital experiences through analysis of customer insights, mapping end-to-end journeys, and establishing best practices within our cross-functional team.

This is an excellent opportunity to bring your expertise and passion for customer experience to a fast-paced retail environment. You can expect a salary of up to £54,000, based on your level of experience and qualifications.

Requirements:

  • Proven experience in customer experience, specifically within digital journeys in a retail setting
  • Innovative and collaborative mindset, with the ability to ideate and implement new ideas
  • Comfortable working with complex data sets and analytics tools

What We Offer:

  • A competitive salary of up to £54,000
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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