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Commercial Contact Centre Supervisor

2 months ago

Bedford, Bedford, United Kingdom East of England Ambulance Service Full time
Job Overview

We are seeking a highly skilled and experienced individual to join our team as a Commercial Contact Centre Supervisor at the East of England Ambulance Service. This is a challenging and rewarding role that requires strong leadership and communication skills, as well as a deep understanding of the healthcare industry.

Main Responsibilities

The successful candidate will be responsible for leading a team of contact centre staff, ensuring that all operational calls are answered promptly and efficiently. They will also be responsible for managing the triage software, documenting events, and maintaining accurate records. Additionally, they will work closely with the Commercial Contact Centre Manager to ensure the smooth running of the contact centre.

Key Skills and Qualifications
  • Experience of managing a team and leading contact centre operations
  • Strong communication and interpersonal skills
  • Ability to work under pressure and manage multiple priorities
  • Knowledge of commercial customers and PTS screening processes
  • Ability to contribute to the development of outbound contact centre activities
Person Specification

The ideal candidate will have a strong background in contact centre management, with experience of leading teams and managing operations. They will also have excellent communication and interpersonal skills, as well as the ability to work under pressure and manage multiple priorities. Additionally, they will have a deep understanding of the healthcare industry and the ability to contribute to the development of outbound contact centre activities.

Working for the East of England Ambulance Service

The East of England Ambulance Service is a unique and dynamic organization that provides emergency medical services to the region. As a Commercial Contact Centre Supervisor, you will be part of a team that is dedicated to providing excellent customer service and supporting patients and health inequalities. You will also have the opportunity to work with a variety of stakeholders, including healthcare professionals and contract holders.