ER Case Manager

1 month ago


Bedford, Bedford, United Kingdom East of England Ambulance Service Full time

Job Overview

We are seeking a highly skilled and experienced individual to join our team as a Commercial Contact Centre Supervisor. This is a challenging and rewarding role that requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Main Responsibilities

The successful candidate will be responsible for leading a team of Commercial Call Handlers, ensuring that all operational calls are answered promptly and efficiently. They will also be responsible for managing the triage software, documenting events accurately, and maintaining high levels of customer satisfaction.

Key Skills and Qualifications

  • Experience of managing a team and leading by example
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and manage conflicting priorities
  • Knowledge of commercial customers and PTS screening processes
  • Ability to contribute to the development of outbound contact centre activities

Person Specification

We are looking for an individual who is passionate about delivering excellent customer service and has a strong track record of leadership and team management. The successful candidate will be able to demonstrate a deep understanding of the commercial contact centre environment and the ability to work effectively with a range of stakeholders.

Working for East of England Ambulance Service

We are a unique contact centre within the NHS, focused on delivering excellent customer service and building strong relationships with our clients. This role will require the successful candidate to work closely with the Commercial Contact Centre Manager to ensure the smooth running of the contact centre.


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