ER Case Manager
1 month ago
Job Overview
We are seeking a highly skilled and experienced individual to join our team as a Commercial Contact Centre Supervisor. This is a challenging and rewarding role that requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.
Main Responsibilities
The successful candidate will be responsible for leading a team of Commercial Call Handlers, ensuring that all operational calls are answered promptly and efficiently. They will also be responsible for managing the triage software, documenting events accurately, and maintaining high levels of customer satisfaction.
Key Skills and Qualifications
- Experience of managing a team and leading by example
- Excellent communication and interpersonal skills
- Ability to work under pressure and manage conflicting priorities
- Knowledge of commercial customers and PTS screening processes
- Ability to contribute to the development of outbound contact centre activities
Person Specification
We are looking for an individual who is passionate about delivering excellent customer service and has a strong track record of leadership and team management. The successful candidate will be able to demonstrate a deep understanding of the commercial contact centre environment and the ability to work effectively with a range of stakeholders.
Working for East of England Ambulance Service
We are a unique contact centre within the NHS, focused on delivering excellent customer service and building strong relationships with our clients. This role will require the successful candidate to work closely with the Commercial Contact Centre Manager to ensure the smooth running of the contact centre.
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1 month ago
Bedford, Bedford, United Kingdom East of England Ambulance Service Full timeJob OverviewWe are seeking a highly skilled and experienced individual to join our team as a Commercial Contact Centre Supervisor. This is a challenging and rewarding role that requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Main ResponsibilitiesThe successful candidate will be...
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Bedford, Bedford, United Kingdom East of England Ambulance Service Full timeJob OverviewWe are seeking a highly skilled and experienced individual to join our team as a Commercial Contact Centre Supervisor. This is a challenging and rewarding role that requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Main ResponsibilitiesThe successful candidate will be...
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3 weeks ago
Bedford, Bedford, United Kingdom East of England Ambulance Service Full timeJob OverviewWe are seeking a highly skilled and experienced individual to join our team as a Commercial Contact Centre Supervisor. This is a challenging and rewarding role that requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Main ResponsibilitiesThe successful candidate will be...
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Bedford, Bedford, United Kingdom East of England Ambulance Service Full timeJob OverviewWe are seeking a highly skilled and experienced individual to join our team as a Commercial Contact Centre Supervisor. This role is responsible for leading a team of Commercial Call Handlers, ensuring that all operational calls are answered promptly, and that commercial customer processes are followed in line with contractual service level...
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Bedford, Bedford, United Kingdom East of England Ambulance Service Full timeJob OverviewWe are seeking a highly skilled and experienced individual to join our team as a Commercial Contact Centre Supervisor. This role is responsible for leading a team of Commercial Call Handlers, ensuring that all operational calls are answered promptly, and that commercial customer processes are followed in line with contractual service level...