ER Case Manager

3 weeks ago


Bedford, Bedford, United Kingdom East of England Ambulance Service Full time

Job Overview

We are seeking a highly skilled and experienced individual to join our team as a Commercial Contact Centre Supervisor. This is a challenging and rewarding role that requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Main Responsibilities

The successful candidate will be responsible for leading a team of Commercial Call Handlers, ensuring that all operational calls are answered promptly and efficiently. They will also be responsible for managing the triage software, documenting events accurately, and liaising with the Commercial Contact Centre Manager to ensure the smooth running of the Contact Centre.

Key Skills and Qualifications

  • Experience of managing a team and leading by example
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Knowledge of commercial customers and PTS screening processes

Person Specification

The ideal candidate will have a strong background in customer service and experience of working in a contact centre environment. They will also have excellent leadership and communication skills, as well as the ability to work effectively in a team.

Working for East of England Ambulance Service

We are a unique contact centre within the NHS, focused on providing excellent customer service and building strong relationships with our clients. We are committed to supporting patients and health inequalities, while generating revenue to support the East of England Ambulance Service.


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