ER Case Manager
4 weeks ago
Job Overview
We are seeking a highly skilled and experienced individual to join our team as a Commercial Contact Centre Supervisor. This role is responsible for leading a team of Commercial Call Handlers, ensuring that all operational calls are answered promptly, and that commercial customer processes are followed in line with contractual service level agreements.
Main Duties
The successful candidate will be responsible for:
- Providing direction, supervision, feedback, and support to the Commercial Call Handlers
- Ensuring that all operational calls are answered promptly and that commercial customer processes are followed
- Liaising with the Commercial Contact Centre Manager to ensure the smooth running of the Contact Centre
- Being accountable for the service levels, staffing levels, and general running of the shift while on duty
- Documenting accurately and in a timely manner all events that occur on shift
Person Specification
The ideal candidate will have:
- Experience of managing a team
- Demonstrated previous training and development of staff
- Excellent communication skills, both written and oral
- Ability to multitask
Working for Our Organisation
CallEEAST is a commercial entity within the NHS, focusing on excellent customer service, building strong relationships with clients, supporting patients, and health inequalities, all while generating revenue to support the East of England Ambulance Service.
Guaranteed Interview Scheme
We are committed to representing and valuing the diversity of our local communities through our workforce and service provision. We positively encourage applications from individuals with disabilities and from underrepresented groups.
-
ER Case Manager
1 month ago
Bedford, Bedford, United Kingdom East of England Ambulance Service Full timeJob Title: ER Case ManagerJob Summary: We are seeking a highly skilled and experienced ER Case Manager to join our team at the East of England Ambulance Service. As a key member of our contact centre team, you will be responsible for managing a team of call handlers, ensuring that all operational calls are answered promptly, and providing direction,...
-
ER Case Manager
4 weeks ago
Bedford, Bedford, United Kingdom East of England Ambulance Service Full timeJob Title: ER Case ManagerJob Summary: We are seeking a highly skilled and experienced ER Case Manager to join our team at the East of England Ambulance Service. As a key member of our contact centre team, you will be responsible for managing a team of call handlers, ensuring that all operational calls are answered promptly, and providing direction,...
-
ER Case Manager
4 weeks ago
Bedford, Bedford, United Kingdom East of England Ambulance Service Full timeJob Title: ER Case ManagerJob Summary: We are seeking a highly skilled and experienced ER Case Manager to join our team at the East of England Ambulance Service. As a key member of our contact centre team, you will be responsible for managing a team of call handlers, ensuring that all operational calls are answered promptly, and providing direction,...
-
ER Case Manager
4 weeks ago
Bedford, Bedford, United Kingdom East of England Ambulance Service Full timeJob Title: ER Case ManagerJob Summary: We are seeking a highly skilled and experienced ER Case Manager to join our team at the East of England Ambulance Service. As a key member of our contact centre team, you will be responsible for managing a team of call handlers, ensuring that all operational calls are answered promptly, and providing direction,...
-
ER Case Manager
3 weeks ago
Bedford, Bedford, United Kingdom East of England Ambulance Service Full timeJob Title: ER Case ManagerJob Summary: We are seeking a highly skilled and experienced ER Case Manager to join our team at the East of England Ambulance Service. As a key member of our contact centre team, you will be responsible for managing a team of call handlers, ensuring that all operational calls are answered promptly, and providing direction,...
-
ER Case Manager
3 weeks ago
Bedford, Bedford, United Kingdom East of England Ambulance Service Full timeJob Title: ER Case ManagerJob Summary: We are seeking a highly skilled and experienced ER Case Manager to join our team at the East of England Ambulance Service. As a key member of our contact centre team, you will be responsible for managing a team of call handlers, ensuring that all operational calls are answered promptly, and providing direction,...
-
ER Case Manager
4 weeks ago
Bedford, Bedford, United Kingdom East of England Ambulance Service Full timeJob Title: ER Case ManagerJob Summary: We are seeking a highly skilled and experienced ER Case Manager to join our team at the East of England Ambulance Service. As a key member of our contact centre team, you will be responsible for managing a team of call handlers, ensuring that all operational calls are answered promptly, and providing direction,...
-
ER Case Manager
4 weeks ago
Bedford, Bedford, United Kingdom East of England Ambulance Service Full timeJob Title: ER Case ManagerJob Summary: We are seeking a highly skilled and experienced ER Case Manager to join our team at the East of England Ambulance Service. As a key member of our contact centre team, you will be responsible for managing a team of call handlers, ensuring that all operational calls are answered promptly, and providing direction,...
-
ER Case Manager
3 weeks ago
Bedford, Bedford, United Kingdom East of England Ambulance Service Full timeJob Title: ER Case ManagerJob Summary: We are seeking a highly skilled and experienced ER Case Manager to join our team at the East of England Ambulance Service. As a key member of our contact centre team, you will be responsible for managing a team of call handlers, ensuring that all operational calls are answered promptly, and providing direction,...
-
ER Case Manager
3 weeks ago
Bedford, Bedford, United Kingdom East of England Ambulance Service Full timeJob Title: ER Case ManagerJob Summary: We are seeking a highly skilled and experienced ER Case Manager to join our team at the East of England Ambulance Service. As a key member of our contact centre team, you will be responsible for managing a team of call handlers, ensuring that all operational calls are answered promptly, and providing direction,...
-
ER Case Manager
2 months ago
Bedford, Bedford, United Kingdom East of England Ambulance Service Full timeJob Summary:We are seeking a highly skilled and experienced ER Case Manager to join our team at the East of England Ambulance Service. As a key member of our team, you will be responsible for managing a team of Case Handlers and ensuring the smooth operation of our emergency response services.Key Responsibilities:Managing shifts and teams to ensure optimal...
-
ER Case Manager
2 months ago
Bedford, Bedford, United Kingdom East of England Ambulance Service Full timeAbout the Role:We are seeking a skilled and dedicated individual to take on the role of ER Case Manager - Team Lead at the East of England Ambulance Service. As a key member of our team, you will be responsible for managing a team of ER Case Managers and ensuring the smooth operation of our emergency response services.Key Responsibilities:Managing shifts and...
-
ER Advisor
2 weeks ago
Bedford, Bedford, United Kingdom SRM RECRUITMENT LIMITED Full timeSRM Recruitment is seeking an ER Advisor to join their team in Bedford. This is a brand-new role created due to an exciting period of growth and continued ambitious plans for the next 5 years. As an ER Advisor, you will be the point of contact and take responsibility for 30 UK sites.About the Role:Provide expert advice on employment matters, including...
-
ER Advisor
1 week ago
Bedford, Bedford, United Kingdom SRM RECRUITMENT LIMITED Full timeAbout the Role:We are seeking an experienced ER Advisor to join our team at SRM Recruitment Limited. As an ER Advisor, you will be responsible for providing expert advice on employment matters, including employee relations, performance, conduct, grievances, and absences.Key Responsibilities:Oversee disciplinary and grievance investigations, ensuring a fair...
-
ER Advisor
2 weeks ago
Bedford, Bedford, United Kingdom SRM RECRUITMENT LIMITED Full timeSRM Recruitment is seeking an experienced ER Advisor to join their team in Bedford. This is a brand-new role created due to the company's exciting period of growth and ambitious plans for the next 5 years. As the ER Advisor, you will be the point of contact and take responsibility for 30 UK sites.About the Role:Provide expert advice on employment matters,...
-
ER Case Manager
1 month ago
Bedford, Bedford, United Kingdom East of England Ambulance Service Full timeJob OverviewWe are seeking a highly skilled and experienced individual to join our team as a Commercial Contact Centre Supervisor. This is a challenging and rewarding role that requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Main ResponsibilitiesThe successful candidate will be...
-
ER Case Manager
1 month ago
Bedford, Bedford, United Kingdom East of England Ambulance Service Full timeJob OverviewWe are seeking a highly skilled and experienced individual to join our team as a Commercial Contact Centre Supervisor. This is a challenging and rewarding role that requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Main ResponsibilitiesThe successful candidate will be...
-
ER Case Manager
1 month ago
Bedford, Bedford, United Kingdom East of England Ambulance Service Full timeJob OverviewWe are seeking a highly skilled and experienced individual to join our team as a Commercial Contact Centre Supervisor. This is a challenging and rewarding role that requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Main ResponsibilitiesThe successful candidate will be...
-
ER Case Manager
3 weeks ago
Bedford, Bedford, United Kingdom East of England Ambulance Service Full timeJob OverviewWe are seeking a highly skilled and experienced individual to join our team as a Commercial Contact Centre Supervisor. This is a challenging and rewarding role that requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Main ResponsibilitiesThe successful candidate will be...
-
ER Case Manager
3 weeks ago
Bedford, Bedford, United Kingdom East of England Ambulance Service Full timeJob OverviewWe are seeking a highly skilled and experienced individual to join our team as a Commercial Contact Centre Supervisor. This is a challenging and rewarding role that requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Main ResponsibilitiesThe successful candidate will be...