Commercial Contact Centre Supervisor

1 week ago


Bedford, Bedford, United Kingdom East of England Ambulance Service Full time

We are seeking a highly skilled and experienced Commercial Contact Centre Supervisor to join our team at the East of England Ambulance Service. As a key member of our operations team, you will be responsible for leading a team of contact centre staff, ensuring that all operational calls are answered promptly and efficiently, and that commercial customer processes are followed in line with contractual service level agreements.

The successful candidate will have a proven track record of managing a team, with experience of training and developing staff, and excellent communication skills. They will also have a good understanding of commercial customers and the PTS screening process and systems.

The role will require the ability to work effectively in a fast-paced environment, with a high level of attention to detail and the ability to multitask. The successful candidate will also be able to contribute to the development of outbound contact centre activities in line with business needs.

We are committed to providing a supportive and inclusive work environment, and we welcome applications from candidates with a disability. We are an equal opportunities employer and we positively encourage applications from all sections of the community.

Please note that all appointments will be subject to a clean disciplinary record and a No Smoking Policy is in operation throughout the Trust.



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