Radiology Department Support Officer
4 weeks ago
About the Role
We are seeking a highly skilled and organized individual to provide comprehensive administration support to the Radiology department at Southern Health NHS Foundation Trust.
Key Responsibilities
The successful candidate will be responsible for responding to a high volume of calls and enquiries, providing excellent customer service experience at all times.
They will also be responsible for advising patients of their imaging appointments, discussing sensitive information with patients, and sending out preparation guidelines with appointment letters.
Additionally, the candidate will be responsible for cancelling, amending, and rescheduling Radiology imaging sessions and appointments, and ensuring urgent diagnostic reports are escalated to the referrer as soon as possible.
About Us
Southern Health NHS Foundation Trust is one of the largest Foundation Trusts in the UK, specialising in mental health, adult and child community health, and learning disabilities.
We are committed to promoting the welfare and safeguarding of children, young people, and adults at risk of abuse and neglect through our 6,500 strong workforce.
What We Offer
We offer a range of benefits, including an amazing pension scheme, generous annual leave, Childcare Choices scheme, and many discounts.
Our aim is to work alongside the people we support and our health and care partners to deliver the best possible care and constantly improve.
Person Specification
The ideal candidate will have good customer relation skills, previous experience of working in customer service, and a high level of concentration and organization skills.
They will also have excellent communication skills, verbally, electronically, and in writing, and be able to use a range of styles for a range of situations and audience.
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