Outbound Customer Engagement Specialist
7 days ago
About Us
Firstsource Solutions UK Ltd is a leading provider of business process outsourcing solutions. Our mission is to deliver exceptional customer experiences that drive business growth and loyalty.
Role Summary
We are seeking a highly motivated and results-driven Telecommunications Advisor to join our team. As an Outbound Customer Engagement Specialist, you will play a crucial role in delivering exceptional customer experiences and driving sales growth.
Key Responsibilities
- Conducting outbound calls to SKY customers
- Discussing premium upgrades, broadband upgrades, and retention strategies
- Providing exceptional customer service and resolving customer inquiries
- Retaining customers through great conversations and reviewing their packages to suit their financial circumstances
Requirements
To succeed in this role, you will need:
- Previous experience in sales, either face-to-face or contact centre-based
- A target-driven mindset with a proven track record of achieving results
- The ability to stay self-motivated in a competitive environment
- A passion for people and providing them with the best products and services
- Excellent communication and interpersonal skills
Benefits
- A competitive hourly rate of £11.55 (£22,522.50 per year)
- The opportunity to earn a performance bonus
- A free Sky TV package (including Sports & Cinema)
- Discounts on high-street shops, restaurants, and days out
- A £750 refer-a-friend program
Why Work with Us
We are committed to creating a positive and supportive work environment where our employees can thrive. As a Telecommunications Advisor, you will have the opportunity to develop your skills and advance your career in a dynamic and fast-paced industry.
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