Sales and Customer Engagement Specialist

19 hours ago


Belfast, United Kingdom Firstsource Solutions UK Ltd Full time
Sales and Customer Engagement Specialist

We are looking for a talented and enthusiastic individual to join our sales team as a Sales and Customer Engagement Specialist. In this role, you will be responsible for conducting outbound calls to Sky customers, discussing premium upgrades, broadband upgrades, and assisting customers who are leaving Sky for another provider.

Your Key Responsibilities Will Include:

  • Providing exceptional customer service and resolving customer queries
  • Retaining customers through great conversations and reviewing their packages to suit their financial circumstances

Requirements:

  • Previous experience in sales, either face-to-face or contact centre based
  • Proven track record of achieving results and meeting targets
  • Strong communication and interpersonal skills

Salary and Benefits: £11.55 per hour (£22,522.50) plus the opportunity to earn incentive. Additional benefits include free Sky TV package, health care discounts, and a refer-a-friend program.



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